Business Office Coordinator

Erlanger Health System; Sandy (UT); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Vision, and Dental insurance

Prescription drug plan

Flexible spending accounts

Health savings accounts

Disability coverage

Employee assistance programs

Tuition reimbursement

Job summary

Turning Point Centers is a licensed, nationally accredited provider delivering evidence-based behavioral health treatment across Salt Lake and Davis Counties. We seek a Business Office Coordinator to coordinate billing, claims, patient financial services, and admission documentation, reporting to the Business Office Director.

This full-time role offers competitive benefits and a dynamic, collaborative healthcare environment.

Qualifications

• Excellent oral and written communication skills.
• Superior customer service skills and ability to relate with Substance Abuse/ Mental Health population. Ability to deploy effective intervention techniques to support admissions.
• Experience and knowledge of direct behavioral health services, including assessment, medical necessity guidelines, payer requirements, exclusionary criteria, and crisis intervention.

Responsibilities

• Manage monthly patient statements and weekly professional and institutional billing.
• Provide financial counseling to patients and set up payment plans.
• Audit admission packets to ensure accuracy and completeness and verify demographics in the patient accounting system.
• Update and review logs daily and report weekly to the Director of Business Office.

Skills

Excellent communication

Customer service

Behavioral health experience

Education

High School Diploma

Job description

Overview

About Turning Point Centers

Turning Point Centers is a dully licensed, nationally accredited, local leader in Substance Use Disorder (SUD) and Mental Health treatment since 2007 with treatment locations throughout Salt Lake County and Davis County. As a contracted, in-network provider we offer a full continuum of care leveraging best practices and evidence-based modalities to deliver high quality, patient-centered treatment. Our model includes CBT, DBT, MI, and EMDR to effectively engage patients with an outcomes-oriented approach.

Turning Point Centers values collaboration and provides a supportive environment with an interdisciplinary approach to client care. More can be found about our methods and company at www.turningpointcenters.com

Position –

This position supports the financial operations of a behavioral health treatment center by coordinating billing, insurance claims, patient financial services, and admissions-related documentation. Working closely with patients, payers, and internal teams, the Business Office Coordinator helps ensure accurate reimbursement, regulatory compliance, and a positive patient experience throughout the treatment process. This position reports directly to the Business Office Director.

Competitive Pay and Benefits include:

• 401(k)
• 401(k) matching
• Medical, vison, and dental insurance
• Prescription drug plan
• Flexible spending accounts
• Health savings accounts
• Voluntary short-term and long-term disability coverage
• Employee assistance programs, financial support, tuition reimbursement, and much more

Pay: $25-$29 per hour, full-time

Location: 9035 S 1300 E, Suite 210, Sandy, UT, 84094

Responsibilities

Billing & Claims Management

• Manage monthly patient statements.
• Complete weekly professional and institutional billing.
• Process weekly Medicaid billing.
• Call on denied claims and complete all necessary follow-up.
• Post payments, including EFTs, checks, and credit cards.
• Add new clients into Medhost as needed.
• Track cash collections and maintain accurate census records.
• Gather and interpret system data to determine appropriate next steps and initiate timely actions to secure payment.

Patient Financial Services

• Provide financial counseling to patients, including collecting out-of-pocket amounts such as deductibles, copays, and exhausted days.
• Explain benefits and financial obligations to patients.
• Set up payment plans and complete promissory notes for patients requesting arrangements.
• Complete financial disclosure paperwork for patients seeking assistance and verify income/expenses through Equifax.
• Prepare adjustment forms for charity or administrative adjustments for approval.

Admissions & Documentation

• Audit admission packets to ensure accuracy and completeness.
• Verify benefits and confirm all demographic information entered into the patient accounting system.

Reporting & Compliance

• Update the upfront collections log, charity log, and administrative adjustment log daily.
• Review logs weekly with the Director of Business Office.

Qualifications

• Education: Minimum HS Diploma
• Experience
  • 3 years+ working in Substance Abuse/ Behavioral Health OR 3 years+ relevant experience in Sales, Marketing, or Healthcare. Proven experience as Billing Specialist.
• Skills
  • Excellent oral and written communication skills.
  • Superior customer service skills and ability to relate with Substance Abuse/ Mental Health population. Ability to deploy effective intervention techniques to support admissions
  • Experience and knowledge of direct behavioral health services, including assessment, treatment, medical necessity guidelines, payer requirements, exclusionary criteria, and crisis intervention.

TURNPT