Business Office Coordinator

Acadia Healthcare; Sandy (UT); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, vision, and dental insurance

Flexible spending accounts

Health savings accounts

Disability coverage

Tuition reimbursement

Job summary

Turning Point Centers in Sandy, Utah is seeking a Business Office Coordinator to support billing, insurance claims, patient financial services and admissions documentation. You will work with patients, payers and internal teams to ensure accurate reimbursement and compliant, positive patient experiences.

Pay is $25–$29 per hour for full-time work. The role requires a minimum HS Diploma and 3+ years in behavioral health billing or related healthcare experience, with responsibilities including

Qualifications

• 3+ years in Substance Use/Behavioral Health OR 3+ years in Sales, Marketing, or Healthcare.
• Proven experience as Billing Specialist.
• Excellent oral and written communication skills.
• Superior customer service skills with ability to relate to Behavioral Health populations.

Responsibilities

• Manage monthly patient statements.
• Complete weekly professional and institutional billing.
• Process weekly Medicaid billing.
• Call on denied claims and perform follow‑up.
• Post payments, including EFTs, checks, and credit cards.
• Add new clients into Medhost as needed.
• Track cash collections and maintain census records.
• Gather and interpret system data to determine next steps.

Skills

Billing

Customer service

Communication

Healthcare experience

Education

High School Diploma

Tools

Medhost

Job description

About Turning Point Centers

Turning Point Centers is a dually licensed, nationally accredited, local leader in Substance Use Disorder (SUD) and Mental Health treatment since 2007 with treatment locations throughout Salt Lake County and Davis County. As a contracted, in-network provider we offer a full continuum of care leveraging best practices and evidence-based modalities to deliver high quality, patient-centered treatment. Our model includes CBT, DBT, MI, and EMDR to effectively engage patients with an outcomes-oriented approach. Turning Point Centers values collaboration and provides a supportive environment with an interdisciplinary approach to client care. More can be found about our methods and company at www.turningpointcenters.com

Position – Business Office Coordinator

This position supports the financial operations of a behavioral health treatment center by coordinating billing, insurance claims, patient financial services, and admissions-related documentation. Working closely with patients, payers, and internal teams, the Business Office Coordinator helps ensure accurate reimbursement, regulatory compliance, and a positive patient experience throughout the treatment process. This position reports directly to the Business Office Director.

Competitive Pay And Benefits Include

• 401(k)
• 401(k) matching
• Medical, vison, and dental insurance
• Prescription drug plan
• Flexible spending accounts
• Health savings accounts
• Voluntary short-term and long-term disability coverage
• Employee assistance programs, financial support, tuition reimbursement, and much more

Pay: $25-$29 per hour, full-time

Location: 9035 S 1300 E, Suite 210, Sandy, UT, 84094

Billing & Claims Management

• Manage monthly patient statements.
• Complete weekly professional and institutional billing.
• Process weekly Medicaid billing.
• Call on denied claims and complete all necessary follow‑up.
• Post payments, including EFTs, checks, and credit cards.
• Add new clients into Medhost as needed.
• Track cash collections and maintain accurate census records.
• Gather and interpret system data to determine appropriate next steps and initiate timely actions to secure payment.

Patient Financial Services

• Provide financial counseling to patients, including collecting out‑of‑pocket amounts such as deductibles, copays, and exhausted days.
• Explain benefits and financial obligations to patients.
• Set up payment plans and complete promissory notes for patients requesting arrangements.
• Complete financial disclosure paperwork for patients seeking assistance and verify income/expenses through Equifax.
• Prepare adjustment forms for charity or administrative adjustments for approval.

Admissions & Documentation

• Audit admission packets to ensure accuracy and completeness.
• Verify benefits and confirm all demographic information entered into the patient accounting system.

Reporting & Compliance

• Update the upfront collections log, charity log, and administrative adjustment log daily.
• Review logs weekly with the Director of Business Office.

Education

• Minimum HS Diploma

Experience

• 3 years+ working in Substance Abuse/ Behavioral Health OR 3 years+ relevant experience in Sales, Marketing, or Healthcare. Proven experience as Billing Specialist.

Skills

• Excellent oral and written communication skills.
• Superior customer service skills and ability to relate with Substance Abuse/ Mental Health population. Ability to deploy effective intervention techniques to support admissions
• Experience and knowledge of direct behavioral health services, including assessment, treatment, medical necessity guidelines, payer requirements, exclusionary criteria, and crisis intervention.