Business Office Associate - Part Time

CarMax Business Services; Hickory (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Hickory, North Carolina is seeking a dedicated individual to deliver iconic customer experiences. In this role, you will complete administrative tasks that support store departments while guiding customers through vehicle sale paperwork. To excel, you should have customer service experience, thrive in a fast-paced office, and possess strong communication skills. This position invites teamwork and attention to detail in a high-energy environment.

Qualifications

• Experience in customer service is essential.
• Ability to thrive in a fast-paced office environment.
• Strong written and verbal communication skills are critical.

Responsibilities

• Complete administrative tasks to support all store departments.
• Guide customers through paperwork and provide customer service.
• Communicate effectively with customers and business partners.
• Maintain coverage at the information desk and answer phones.

Skills

Customer service experience

Strong written and verbal communication skills

Good listening skills

Basic computer skills

Job description

Provide an iconic customer experience

Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do – Essential responsibilities

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at information desk and answer multi‑line phone system

Learn and succeed as part of a team

This is a high‑energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience
• Thrive in a fast‑paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

CarMax is an equal‑opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.