Business Office Associate

CarMax Business Services; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Cincinnati seeks a candidate for a customer service role focused on providing an exceptional customer experience. You will guide customers through paperwork and support store departments with various administrative tasks. Ideal applicants should possess strong communication skills, thrive in fast-paced settings, and have basic computer skills. CarMax is committed to training and offers opportunities for career growth in a diverse environment.

Qualifications

• Customer service experience is essential.
• Ability to thrive in a fast-paced office environment.
• Strong written and verbal communication skills are necessary.
• Basic knowledge of word processing and spreadsheets required.

Responsibilities

• Complete administrative tasks to support all store departments.
• Provide customer service by guiding customers through paperwork.
• Communicate effectively with customers and business partners.
• Maintain coverage at information desk and handle phone operations.
• Open and close the business office and complete financial transactions.

Skills

Customer service experience

Thrive in a fast-paced office environment

Good listening skills

Strong written communication skills

Strong verbal communication skills

Basic computer skills

Job description

Provide an iconic customer experience

Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do – Essential responsibilities

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high‑energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience
• Thrive in a fast‑paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high‑integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.