Business Office Assistant

Corewell Health; Novi (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

Corewell Health is seeking an entry-level Receptionist at the Novi site to support patient registration, scheduling, and front-desk operations. You will access and update patient information in the EMR/HER and communicate with patients and families in a professional, patient-centered manner.

The role emphasizes strong communication, multitasking, and courteous service in a fast-paced clinic environment, with daytime hours and full-time employment in the Family Medicine Novi practice.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.
• 1-year experience in a clinical office setting (preferred).
• Basic computer skills (preferred).

Responsibilities

• Greet patients and families; provide courteous, responsive front-desk service.
• Register patient visits and verify demographic/insurance information.
• Access and update patient information in the EMR/HER; document visits and procedures.
• Answer phones, direct inquiries, and provide information to patients and staff.
• Support appointment scheduling and patient flow; assist providers and clinical staff as needed.
• Maintain front desk supplies and ensure a clean, organized reception area.

Skills

Strong communication skills

Multi-tasking

Customer service orientation

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR/HER

MyChart

Job description

Entry level Receptionist Position

which is a great way to get into a clinical environment.

Job Summary

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.

Essential Functions

• Demonstrates strong interpersonal and communication skills while supporting patients, families, providers, and colleagues.
• Maintains a welcoming presence and is often the first to speak with patients and families.
• Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs.
• Accurately accesses and updates patient information within the electronic medical record (EMR/HER). Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests. Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards.
• Coordinates appointment scheduling and collaborates with providers and clinical offices to support efficient patient flow.
• Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments. Provides timely and accurate information to patients, families, and internal stakeholders.
• Maintains a calm, approachable, and team-oriented demeanor while promoting collaboration with coworkers.
• Demonstrates collaboration and approachability in all interactions.
• Monitors and replenishes supplies related to front desk needs, escalating broader inventory needs to supervisors or coordinators when appropriate.
• In a fast-paced environment, manage multiple tasks simultaneously, including phone calls, check-ins/checking out, and navigating between systems or screens. Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart.
• Verifies insurance for patient eligibility and benefits and to navigate payer websites as needed. Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices)
• Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy.
• Operates standard office and administrative technology, including computer systems, scanners, and other common tools.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Preferred

• 1-year experience in a clinical office setting
• Basic computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill in humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Healthcare Center Novi - 44130 W 12 Mile Rd - Novi

Department Name

Family Medicine Novi - Medical Group East Botsford Mkt

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.