Business Office Assistant

Spectrum Health; Royal Oak (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

On‑demand pay

Discount directory

Identity theft protection

Retirement options

Job summary

Spectrum Health in Royal Oak is hiring a front desk/office specialist to support patient appointments, registration, billing, cash handling, and phone support under the site leader. You will access the EMR/HER, verify patient identity, and assist with MyChart while upholding HIPAA and confidentiality.

Ideal candidates demonstrate strong customer service, multitasking in a fast-paced environment, and the ability to collaborate with providers and staff to maintain smooth patient flow.

Qualifications

• High School Diploma or equivalent.
• Strong communication, multitasking, and customer service aligned with Corewell standards.
• Ability to manage many details in a fast-paced setting with accuracy.

Responsibilities

• Schedule appointments and coordinate with providers and clinics.
• Access and update patient information in EMR/HER and verify identity.
• Process registration, billing functions, and cash handling.
• Provide courteous phone support and respond to inquiries from patients and staff.
• Uphold HIPAA and confidentiality; assist with MyChart and digital tools as needed.
• Maintain front desk supplies and support safe, efficient patient flow.

Skills

Interpersonal skills

Communication

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

EMR/HER

MyChart

Scanners/Office tech

Job description

Positions are available in different cities, please see additional locations that have openings above.

Job Summary

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.

Essential Functions

Demonstrates strong interpersonal and communication skills while supporting patients, families, providers, and colleagues. Maintains a welcoming presence and is often the first to speak with patients and families. Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs. Accurately accesses and updates patient information within the electronic medical record (EMR/HER). Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests. Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards. Coordinates appointment scheduling and collaborates with providers and clinical offices to support efficient patient flow. Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments. Provides timely and accurate information to patients, families, and internal stakeholders. Maintains a calm, approachable, and team‑oriented demeanor while promoting collaboration with coworkers. Demonstrates collaboration and approachability in all interactions. Monitors and replenishes supplies related to front desk needs, escalating broader inventory needs to supervisors or coordinators when appropriate. In a fast‑paced environment, manage multiple tasks simultaneously, including phone calls, check‑ins/checking out, and navigating between systems or screens. Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart. Verifies insurance for patient eligibility and benefits and to navigate payer websites as needed. Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices). Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy. Operates standard office and administrative technology, including computer systems, scanners, and other common tools. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Performs other duties as assigned.

Qualifications

Required: High School Diploma or equivalent. Strong communication skills, multi‑task oriented, sensitivity to others. Ability to prioritize, self‑motivated and ability to handle stressful situations. Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Preferred Qualifications

• 1-year experience in a clinical office setting
• Basic computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill in humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Corewell Health Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv
• Discount directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Employment Details

Primary Location: SITE-RoyalOakHospital-3601W13MileRd-RoyalOak. DepartmentName. Employment Type: Fulltime. ShiftDay (UnitedStatesofAmerica). WeeklyScheduledHours: 40HoursofWork. VariableDaysWorked: Monday to Friday. WeekendFrequency: N/A.

EEO & Inclusion Statement

We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

Contact & Support

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not‑for‑profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post‑acute facilities—and PriorityHealth, a provider‑sponsored health plan serving more than 1.2million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.