Business Manager - Adventure Harley-Davidson

American Road Group; Dover (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Commission-based pay

Employee discounts on motorcycles,Merh

Paid time off

Job summary

American Road Group seeks a seasoned Business Manager for Adventure Harley-Davidson in Dover, OH. You will drive financial performance, manage the F&I process, and collaborate with all dealership departments to deliver exceptional customer service.

Ideal candidates possess strong closing and communication skills, a personable demeanor, and the ability to learn and sell F&I products. This role offers a dynamic, customer-focused work environment with opportunities for career growth.

Qualifications

• Excellent communication and closing skills.
• Outgoing, approachable personality.
• Knowledge of F&I product sales or ability to quickly learn them.

Responsibilities

• Meet monthly financial targets by selling dealership products to new and used motorcycle purchasers.
• Manage Business Office operations including paperwork submission.
• Serve as liaison to departments for Finance and Insurance matters.
• Follow up with customers using mailing lists and records to encourage repeat sales.
• Handle customer complaints promptly and professionally to uphold customer satisfaction.

Skills

Closing skills

Communication skills

Outgoing personality

Job description

Description

American Road Group is seeking an experienced and enthusiastic Business Manager at Adventure Harley-Davidson in Dover, OH!

Summary Description

Are you a Harley-Davidson enthusiast? Want to share that passion and enthusiasm with others? This could be the opportunity for you! Potential candidates must be willing to provide the highest level of customer service and maintain a collaborative working relationship with other dealership departments.

Why You'll Love this Role

• Competitive commission-based pay.
• Employee discounts on motorcycles, merchandise and parts!
• Paid time off + Holidays.
• Health Benefits offered including Medical, Dental, and Vision.
• Fun, high-energy dealership environment!
• 401k Retirement Plan

Major Duties and Responsibilities

• Attain monthly financial targets for the dealership by selling all available products to new and used motorcycle purchasers.
• Business Office Operations including ability to submit required paperwork.
• Act as a liaison to all departments in matters concerning Finance and Insurance.
• Contact customers using mailing lists, ticklers, files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to "making things right."
• Work with Sales managers to ensure that the sales staff provide the customers with correct information and are assisting in the introduction to the F&I process.
• Obtain and process all necessary documents required or requested by the lender or State Regulation.
• Ensure that all customer records and personal information is stored in a manner which protects customer privacy.
• Exemplify American Road Groups Core Values and Commitment to Success

Requirements

• Excellent communication skills and demonstrated "closing" skills.
• Outgoing, approachable, and likeably personality.
• Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Flexible schedule with ability to work weekends, holidays, and occasional evenings.