Business Line Program Administrator

Wilson Elser (Professional Staff Careers); Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading defense litigation firm is seeking a Business Line Program Administrator to support client program operations. Responsibilities include providing analytical insights, collaborating with program leads, and ensuring compliance with guidelines. The ideal candidate has at least 3 years of civil litigation experience, a relevant bachelor’s degree, and proficiency in Microsoft Office, especially Excel. This role is available remotely in any state with an office. Join a firm that values innovation, teamwork, and client service.

Qualifications

• Minimum of 3 years of civil litigation experience preferred.
• Experience in project management or process improvement is a strong advantage.
• Advanced Excel capabilities including pivot tables and complex functions.

Responsibilities

• Review and analyze information for actionable insights.
• Collaborate closely with program leads to ensure smooth operations.
• Create and maintain comprehensive knowledge resources.
• Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines.
• Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date.
• Analyze program data and provide stakeholders with updates on a regular basis.
• Develop and distribute program documents, reports, and presentations to drive understanding and collaboration.
• Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met.
• Manage compliance with program related requests and maintain adherence to established protocols.

Skills

Civil litigation experience

Leadership skills

Time management

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Document management systems

Job description

Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal’s survey of the nation’s largest law firms.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Business Line Program Administrator position.

This position can be remote in any state where we have an office.

The Position

Business Line Program Administrator plays a vital part in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data. The ideal candidate will excel in tracking and monitoring critical program metrics, developing operational tools, and fostering team collaboration to maintain compliance with client and firm guidelines.

Additionally, this position will involve regular interaction with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement.

Responsibilities

• Review and analyze information from internal and external systems to provide actionable insights and recommendations.
• Collaborate closely with program leads to ensure seamless day-to day business operations and support program success.
• Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes.
• Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines.
• Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date.
• Analyze program data and provide stakeholders with updates on a regular basis.
• Develop and distribute program documents, reports, and presentations to drive understanding and collaboration.
• Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met.
• Manage compliance with program related requests and maintain adherence to established protocols.

Qualifications

• A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processes.
• A bachelor’s degree or equivalent required. Experience or knowledge in project management or process improvement is a strong advantage.
• Exceptional leadership, time management and organization skills to inspire teams and streamline operations.
• Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential. Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred.
• Strong written and oral communication skills to engage effectively with diverse stakeholders.
• Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results.
• Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment.
• Flexibility to work both independently and collaboratively as part of a team.