Business Licensing & Compliance Coordinator

Stjoepd; Saint Joseph (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

The City of St. Joseph is seeking a Business Compliance Coordinator to administer and monitor the city’s business licensing compliance program.

This role serves as the primary liaison between the City and the business community, promoting voluntary compliance through education and partnership while ensuring licensing and regulatory adherence. It involves coordinating with City departments, economic development partners, and community organizations to support local businesses and maintain

Qualifications

• Knowledge of municipal licensing, permitting, and regulatory processes.
• Knowledge of customer service principles and conflict resolution techniques.
• Ability to interpret and apply ordinances, policies, regulations, and procedures.
• Ability to analyze records, identify discrepancies, and conduct compliance reviews.
• Ability to communicate effectively with business owners, staff, elected officials, and the public
• Ability to establish and maintain positive working relationships with diverse stakeholders.
• Ability to work independently, exercise sound judgment, and manage multiple priorities.
• Proficiency in computer software, databases, and record management systems.
• Strong organizational, analytical, and problem-solving skills.
• Valid driver’s license required.

Responsibilities

• Monitor license expirations, delinquent accounts, and renewal compliance.
• Identify businesses operating without required licenses, permits, or registrations.
• Conduct proactive compliance reviews utilizing utility account information, sales tax reports, occupancy permits, and other available records.
• Assist businesses in understanding and meeting licensing and regulatory requirements.
• Provide education and guidance regarding licensing, permitting, registration, and compliance processes.
• Develop positive working relationships with the local business community.
• Assist businesses in resolving compliance issues through communication and voluntary corrective action.
• Promote a business-friendly approach while maintaining regulatory standards.
• Conduct field visits to verify business operations and licensing compliance.
• Confirm required licenses and permits are properly displayed when applicable.
• Investigate potential unlicensed business activity and compliance concerns.
• Meet with business owners and operators to discuss licensing requirements and compliance solutions.
• Document field observations, findings, and corrective actions.
• Work with permitting staff to identify new business activity, ownership changes, and occupancy changes.
• Coordinate with utility billing personnel to identify businesses potentially operating without required licensing.
• Facilitate communication between departments regarding business compliance matters.
• Assist in developing and improving internal compliance processes and procedures.
• Assist with identifying and addressing delinquent accounts and unpaid fees.
• Prepare reports, statistics, and recommendations related to business licensing and compliance activities.
• Track performance measures and compliance metrics.
• Coordinate with the Chamber of Commerce, economic development organizations, and community partners regarding new and expanding businesses.
• Foster collaborative relationships that support business growth while maintaining compliance with City requirements.

Skills

Licensing processes

Customer service

Ordinances interpretation

Record analysis

Communication

Stakeholder management

Independent work

Software proficiency

Organization

Driver's license

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree desirable

Job description

The City of St. Joseph is seeking a Business Compliance Coordinator to administer and monitor the city’s business licensing compliance program.

This role serves as the primary liaison between the City and the business community, promoting voluntary compliance through education and partnership while ensuring licensing and regulatory adherence. It involves coordinating with City departments, economic development partners, and community organizations to support local businesses and maintain