Business Intelligence Analyst

Teleion; Seattle (WA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Full benefits

PTO

401(k)

Job summary

Teleion seeks an experienced data analyst to lead data analysis and BI initiatives in Seattle. You will identify customer experience themes, evaluate data sources, and develop analytics tools and dashboards to deliver actionable insights.

Ideal candidates have 8–10 years of BI experience, strong Excel/Smartsheet skills, data modeling ability, and experience working in agile environments with Jira. This on-site role offers comprehensive benefits and growth opportunities.

Qualifications

• 8-10 years of data analysis and BI experience.
• Advanced skills in Excel, Smartsheet, databases and BI dashboards (like Tableau).
• Experience with data modeling, mapping, and documenting workflows.
• Represent business needs of program managers to analytics team with clear communication.
• History of project management with agile methodology, sprints & stories using Jira.

Responsibilities

• Perform data analysis to identify customer experience themes and trends.
• Evaluate data sources, tools, systems and processes.
• Develop analytics tools, systems and processes.
• Create data models, dashboards, visualizations, and reporting solutions that enable actionable customer insights.
• Support onboarding of new customer feedback sources and integration of data assets.
• Perform business analysis and deliver actionable insights to support decision-making.
• Develop methodologies and incorporate AI to consume unstructured data sources.
• Use AI to streamline work and optimize business processes.
• Document and optimize key business processes to support systematic build out of analysis and reporting systems.

Skills

Data analysis

BI dashboards

Excel

Smartsheet

Databases

Jira

Agile

Communication

MS Office

Tools

Tableau

Job description

• Must be living in the following states to be considered: Florida (FL), Georgia (GA) , Illinois (IL), Iowa (IA), Nevada (NV), North Carolina (NC), South Dakota (SD), Texas (TX), Washington (WA), Virginia (VA), Wisconsin (WI)

Key Responsibilities

• Perform data analysis to identify customer experience themes and trends.
• Evaluate data sources, tools, systems and processes.
• Develop analytics tools, systems and processes.
• Create data models, dashboards, visualizations, and reporting solutions that enable actionable customer insights.
• Support onboarding of new customer feedback sources and integration of additional structured and unstructured data assets.
• Perform business analysis and deliver actionable insights to support decision-making.
• Develop methodologies and incorporate AI to consume unstructured data sources.
• Use AI to streamline work and optimize business processes.
• Document and optimize key business processes to support systematic build out of analysis and reporting systems.

Minimum Qualifications

• 8-10 years of data analysis and BI experience
• Advanced skills in Excel, Smartsheet, databases, and BI dashboards (like Tableau)
• Experience with data modeling, mapping, and documenting workflows
• Represent the business needs of program managers to analytics team and vice versa with regular, clear communication
• History of project management with agile methodology, sprints & stories using tools like Jira, requirements gathering, planning, & status reporting
• Manage projects effectively even with high levels of ambiguity, competing priorities, and multiple teams while maintaining speed and a high level of attention to detail
• Establish and maintain relationships with internal and external customers
• Intermediate skills across MS Office, particularly Outlook and Word

This is a full time roles and Teleion offers full benefits, PTO, holiday, 401(k). See how other employees have reviewed us on Glassdoor.

Required: Eligibility to work in the United States without sponsorship presently or in the future.

Teleion has made the Seattle Business Magazine Washington’s 100 Best Place to Work list!

Teleion is Minority owned and an Equal Opportunity Employer – We welcome all races, sexual orientations, gender identities, veterans, religions and disabilities