Business Insurance Service Associate

International Association of Insurance Professionals (IAIP); Thomaston, Northern (GA, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid Work

Generous time off

Tuition reimbursement and professional

Stock purchase opportunities

Charitable contribution match programs

Professional development opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Business Insurance Service Associate to join our Thomaston, GA team. This role supports data entry, audits, file processing, client reporting, and premium invoicing as part of a dynamic insurance services team.

The ideal candidate will have a high school diploma, strong organizational skills, and proficiency with Microsoft Office. Travel to the local office is required, with a minimum three days per week on-site attendance.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office.

Responsibilities

• Set up new prospects and complete customer data entry according to procedures.
• Process audits, order loss runs, run proposal and generate loss summaries.
• Establish and communicate schedules.
• Open, distribute, scan and route mail.
• Order office supplies (if applicable).
• Show proficiency in utilizing resources and software to generate reports and/or other requested information.
• Invoice premiums related to clients.
• Complete routinely daily, weekly, and monthly reports, as assigned.
• Research and resolve policy discrepancies.
• Monitor real-time call arrival patterns to ensure satisfactory service levels.
• Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
• Retrieve information from carrier web-sites, as required, and keep our Client Management system, appropriately updated.
• Maintain production goals for completing work, while maintaining high quality.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintains up to date knowledge of: departmental systems, related technology, and policies and procedures.

Skills

Strong organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Service Associate at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Thomaston, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

A day in the life.

As an Business Insurance Service Associate, you will:

• Set up new prospects and complete customer data entry according to procedures.
• Process audits, order loss runs, run proposal and generate loss summaries.
• Establish and communicate schedules.
• Open, distribute, scan and route mail.
• Order office supplies (if applicable).
• Show proficiency in utilizing resources and software to generate reports and/or other requested information.
• Invoice premiums related to clients.
• Complete routinely daily, weekly, and monthly reports, as assigned.
• Research and resolve policy discrepancies.
• Monitor real-time call arrival patterns to ensure satisfactory service levels.
• Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
• Retrieve information from carrier web-sites, as required, and keep our Client Management system, appropriately updated.
• Maintain production goals for completing work, while maintaining high quality.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintains up to date knowledge of: departmental systems, related technology, and policies and procedures.
• Perform other duties, as assigned.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• High school graduate or equivalent
• Strong organizational skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://twitter.com/marsh_mma
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAMCG