Business Insurance Service Associate

MMC; Thomaston (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid Work

Charitable match programs

Stock purchase

Job summary

Marsh McLennan Agency (MMA) is seeking a Business Insurance Service Associate in Thomaston, GA. Applicants must be within driving distance to the Thomaston office and able to commute at least three days per week.

The role focuses on data entry, audits, loss runs, reporting, and customer service to deliver reliable insurance solutions. You will handle inquiries, maintain client data, process premiums, and support the team to meet revenue and retention goals, while continuously updating knowledge

Qualifications

• High school graduate or equivalent.
• Strong organizational skills.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.

Responsibilities

• Set up new prospects and complete customer data entry according to procedures.
• Process audits, order loss runs, run proposal and generate loss summaries.
• Establish and communicate schedules.
• Open, distribute, scan and route mail.
• Order office supplies (if applicable).
• Show proficiency in utilizing resources and software to generate reports and/or other requested information.
• Invoice premiums related to clients.
• Complete routinely daily, weekly, and monthly reports, as assigned.
• Research and resolve policy discrepancies.
• Monitor real-time call arrival patterns to ensure satisfactory service levels.
• Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
• Retrieve information from carrier web-sites, as required, and keep our Client Management system, appropriately updated.
• Maintain production goals for completing work, while maintaining high quality.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintain up to date knowledge of: departmental systems, related technology, and policies and procedures.
• Perform other duties, as assigned.

Skills

Strong organizational skills

Basic computer literacy

Education

High school graduate or equivalent

Tools

Microsoft Office

Job description

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Service Associate at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Thomaston, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

What you will do

• Set up new prospects and complete customer data entry according to procedures.
• Process audits, order loss runs, run proposal and generate loss summaries.
• Establish and communicate schedules.
• Open, distribute, scan and route mail.
• Order office supplies (if applicable).
• Show proficiency in utilizing resources and software to generate reports and/or other requested information.
• Invoice premiums related to clients.
• Complete routinely daily, weekly, and monthly reports, as assigned.
• Research and resolve policy discrepancies.
• Monitor real-time call arrival patterns to ensure satisfactory service levels.
• Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
• Retrieve information from carrier web-sites, as required, and keep our Client Management system, appropriately updated.
• Maintain production goals for completing work, while maintaining high quality.
• Support service and production team in reaching overall agency revenue and retention goals.
• Maintain up to date knowledge of: departmental systems, related technology, and policies and procedures.
• Perform other duties, as assigned.

Qualifications

• High school graduate or equivalent
• Strong organizational skills
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.#MMAMCG