Business, Information Technology and Professional Studies Intern – STUDENT ONLY (Federal Work Study)

Kentucky Community and Technical College System; Edgewood (KY); On-site; USD 15,000 - 21,000; Part time

Job summary

Gateway Community & Technical College offers a federal work-study internship focused on IT in a library setting, providing practical exposure to server operations and IT practices. This role suits students pursuing an IT degree and seeking hands-on experience.

The intern will handle help desk tickets, maintain IT asset inventories, update documentation, assist with infrastructure tasks, and support user accounts and permissions using Active Directory or similar systems.

Qualifications

• Must be actively pursuing an IT degree.
• Ability to work independently in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office tools (Excel, Forms, Outlook, Teams, SharePoint, Word).

Responsibilities

• Respond to and resolve user-submitted help desk tickets.
• Maintain accurate inventory of IT assets (hardware and software licenses).
• Update IT documentation and knowledge base articles.
• Participate in infrastructure maintenance tasks.
• Assist with managing user accounts and permissions (Active Directory or similar).

Skills

IT student

Independent worker

Strong communication

multitasking

Microsoft Office

Education

Pursuing IT degree

Tools

Active Directory

Microsoft Office

Job description

Title: Business, Information Technology and Professional Studies Intern - STUDENT ONLY (Federal Work Study)

Salary Range: $13/hour

Contract Term Length: Not Applicable

Standard Hours: 20 hours per week

Work Location: On-Site / Off-Campus

FLSA Status: Exempt

College: Gateway Community & Technical College

Campus Location: Gateway Boone

Department: Federal Work Study

Total Rewards

Gateway Community & Technical College offers an attractive work environment that supports excellence, innovation, and creativity.

Job Summary

This internship is intended to provide a student with hands-on exposure to IT practices within a library setting. This experience will allow the student to connect academic concepts to real world computer and server operations while developing professional skills.

Job Duties:

• Respond to and resolve user-submitted help desk tickets for common issues.
• Help maintain an accurate inventory of all IT assets, including hardware, and softwarelicenses.
• Maintain and update IT documentation and knowledge-based articles.
• Participate in infrastructure maintenance tasks.
• Help in managing user accounts and permissions within the company's Active Directoryor similar directory services

Minimum Qualifications:

• Must be actively working on a degree within the IT field.
• Must be able to work independently.
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).

Preferred Qualifications:

• Must be actively working on a degree within the IT field.
• Prefer internship be paid through a work study grant.
• Reliable transportation to travel in between branches required.
• Previous experience in a community college setting

Additional Skills Requested:

The physical demands described here are representative of those that must be met by an employee to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand for extended periods.
• Manual dexterity to manipulatelibrary materials required. Ability to communicate orally and in writing effectively.
• Workextensive hours at the computer screen.
• Reaching above shoulder heights, below the waist orlifting as required to accomplish job duties throughout the work day.
• Ability to do repetitivetasks with speed and accuracy.
• Ability to carry, lift, push, and pull equipment, furnishings, andsupplies up to 30 pounds.
• Push and pull fully loaded (50-100 pounds) book trucks, as applicableto your position.
• Proper lifting techniques required.
• Ability to work under pressure,coordinating multiple responsibilities simultaneously, and meet firm deadlines.

Employee Right - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

Advertised: 19 Aug 2026 Eastern Daylight Time