Business Growth & Operations Manager

CloseUp Crew; Burbank (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

CloseUp Crew is seeking a Business Growth & Operations Manager to work directly with the owner across both studios in Burbank, CA. Start at ~30 hours/week with full-time potential within 90 days based on performance and revenue impact.

You’ll strengthen day-to-day operations, build systems, and drive new business opportunities, ensuring the founder can focus on vision and growth. Onsite, in Burbank.

Qualifications

• Proven experience managing people and leading a team.
• A track record of launching programs, revenue initiatives, or business lines and following them through.
• Experience building membership, retention, or reactivation programs is a plus.
• Strong operational instincts. You build systems, you don’t just follow them.
• Background in hospitality, entertainment, events, or a creative industry is a strong fit.
• Someone who is energized by ownership and driving growth.

Responsibilities

• Keep both studios running smoothly, client-ready, stocked, and operational.
• Expand SOPs and playbooks to document, repeatable, and trainable processes.
• Oversee facility maintenance, equipment, vendors, and contracts.
• Coordinate with teams to keep operations running smoothly.
• Build accountability structures and culture reducing owner oversight.
• Design and launch membership programs for both studios from concept through retention.
• Build and execute a reactivation campaign for lapsed clients.
• Grow WhereHouse bookings through direct partnerships and contracts.
• Develop new offerings to drive revenue growth across the company.
• Manage budgets and ensure clean financial follow-through.
• Negotiate vendor contracts and improve margins.
• Keep marketing initiatives moving consistently.
• Maintain a strong, cohesive brand presence across both studios.
• CloseUp Crew and The WhereHouse have functioning membership programs generating recurring revenue.
• Lapsed clients return via a reactivation system that runs without constant oversight.
• Second self-tape room and virtual reader program are live and booking.
• The WhereHouse has new partnerships driving direct bookings.
• Studio utilization is measurably higher across both spaces.
• The business operates at a scale not reached before.
• Owner is out of day-to-day and focused on vision and growth.

Job description

Burbank, CA | Approx. 30 hours/week to start | Full-time potential within 90 days

About Us

Our mission is to provide a creative home that inspires artists to express themselves freely and fearlessly.

CloseUp Crew Productions is a creative services company based in Burbank, CA. Under one roof, we operate two distinct businesses: our self-tape studio and photography services for actors, and The WhereHouse Creative Studio, a premium rental space for filmmakers, content creators, photographers, production companies, events and more.

We’ve spent nearly seven years doing the hardest work, building systems, creating the culture, and earning a loyal client base. The foundation is solid and the timing is right. What we need now is an experienced leader who can identify the highest-impact opportunities, execute them effectively, and help us expand into everything we’ve built toward.

The Role

We’re hiring a Business Growth & Operations Manager to work directly with the owner across both studios.

We’re looking for someone who leads, builds, and drives results. Someone who has successfully managed people, launched programs or revenue initiatives, and knows how to turn good ideas into measurable outcomes.

You’ll strengthen day-to-day operations, drive new business opportunities, and build on the systems already in place to help this company grow. You’ll be the person who makes things happen when the founder isn’t in the room and increasingly, the person who makes sure she doesn’t have to be.

What You’ll Be Responsible For

Studio Operations

• Keep both studios running beautifully, client-ready, stocked, and operationally sound.
• Expand on our SOPs and playbooks so processes are documented, repeatable, and trainable.
• Oversee facility maintenance, equipment, vendors, and contracts
• Coordinate with existing team leads and support staff to keep operations running smoothly
• Build accountability structures and team culture that don’t require constant owner oversight

Growth & Business Development

• Design and launch membership programs for both studios from concept through retention. Build and
• execute a reactivation campaign for lapsed clients
• Grow WhereHouse bookings through direct partnerships and contracts
• Develop new offerings and help drive meaningful revenue growth across the company

Business Operations

• Manage budgets and maintain clean financial follow-through
• Negotiate vendor contracts and identify opportunities to improve margins
• Keep marketing initiatives moving consistently
• Help maintain a strong, cohesive brand presence across both studios

What Success Looks Like

Within your first year:

• CloseUp Crew and The WhereHouse have functioning membership programs generating recurring
• revenue
• Lapsed clients are coming back through a reactivation system that runs without constant oversight
• Our second self-tape room and virtual reader program are live and booking
• The WhereHouse has new partnerships and contracts driving consistent, direct bookings
• Studio utilization is measurably up across both spaces
• The business is operating at a scale we couldn't reach before
• The owner is out of the day-to-day and focused on vision and growth

What We’re Looking For

We’re less interested in your job title than the results you’ve created. Tell us what you’ve built, launched,

grown, or led.

This role requires:

• Proven experience managing people and leading a team
• A track record of launching programs, revenue initiatives, or business lines and following them through
• Experience building membership, retention, or reactivation programs is a plus
• Strong operational instincts. You build systems, you don’t just follow them
• Background in hospitality, entertainment, events, or a creative industry is a strong fit
• Someone who is energized by ownership and driving growth

You’ll Thrive Here If You…

• Naturally see what needs to happen before anyone asks
• Can evaluate opportunities quickly, set priorities, and execute
• Hold yourself and others accountable with directness and care
• Love helping a growing business find its next level
• Finish what you start

Compensation & Schedule

• Approximately 30 hours per week to start. Full-time transition within 90 days based on performance and
• revenue impact
• Onsite in Burbank

Why Join CloseUp Crew?

We've built something people genuinely love - a creative space where artists feel safe, supported, and seen. The culture here is real, the work is meaningful, and the team shows up for each other the same way we show up for our clients. If you're looking for a place where your work matters and the people around you make it worth it, this is it.