Business Growth Manager

Worldviatravel; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary bonus

Medical and dental insurance

Life insurance & LTD

Vision insurance (optional)

401k with match

Paid time off + holidays

Birthday/work anniversary time off

Discount travel program

Professional development

Travel industry perks

Collaborative work environment

Job summary

WorldVia Travel Network is seeking a dynamic Business Growth Manager to accelerate growth of our independent travel agents through onboarding, training, and performance support. You will coach agents, optimize tool adoption, monitor sales, and implement retention strategies to boost engagement and earnings.

You will build relationships across departments, analyze KPIs, report to senior management, and ensure alignment with business goals while delivering measurable improvements in agent success

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, or related field.
• 3–5 years of travel industry sales, account management, or related role.
• Proven track record of driving growth and achieving sales targets.
• Strong understanding of the travel agency business model and industry trends.
• Excellent communication and interpersonal skills.
• Ability to coach, mentor, and motivate others.
• Proficiency in CRM systems and data analysis tools.
• Ability to travel up to 30%.

Responsibilities

• Execute onboarding programs for new travel agents.
• Provide coaching and live training and webinars for agents.
• Monitor travel sales production and boost performance.
• Identify areas for improvement and provide targeted coaching.
• Ensure agents proficient in WorldVia toolset and train on new tools.
• Build strong relationships with agents and groups.
• Serve as primary contact for assigned agents.
• Collaborate with other departments to resolve issues.
• Develop retention programs and measure satisfaction.
• Generate reports on agent performance and tool adoption.

Skills

Onboarding

Coaching

Training

Data analysis

CRM systems

Travel sales

Relationship management

Interpersonal skills

Communication

Problem-solving

Education

Bachelor's degree in Business/Marketing/Hospitality

Tools

CRM software

Travel booking tools

Analytics tools

Job description

WorldVia Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.

In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You’ll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.

Key Responsibilities

Onboarding and Development:

• Execute effective onboarding programs for new travel agents joining our network
• Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
• Conduct regular check-ins and progress reviews with assigned agents

Performance Management:

• Monitor agents' travel sales production and implement strategies to boost performance
• Identify areas for improvement and provide targeted coaching and training
• The monitoring of KPIs and implementation of structured goals will measure performance

Tool Adoption and Training:

• Ensure agents are proficient in using WorldVia's suite of tools and technologies
• Develop and deliver training sessions on new tools and industry best practices
• Track and optimize tool adoption rates among assigned agents

Relationship Management:

• Build and maintain strong relationships with individual agents and agent groups
• Serve as the primary point of contact for assigned agents, addressing their needs and concerns
• Collaborate with other departments to resolve agent issues and improve overall satisfaction

Retention and Satisfaction:

• Implement strategies to enhance agent satisfaction and loyalty
• Conduct regular surveys and feedback sessions to gauge agent sentiment
• Develop and execute retention programs for at-risk agents

Reporting and Analysis:

• Generate regular reports on agent performance, tool adoption, and satisfaction metrics
• Analyze data to identify trends and opportunities for improvement
• Present findings and recommendations to senior management

Requirements

• Bachelor’s degree in Business, Marketing, Hospitality, or related field
• 3-5 years of experience in travel industry sales, account management, or related role
• Proven track record of driving growth and achieving sales targets
• Strong understanding of the travel agency business model and industry trends
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate others
• Proficiency in CRM systems and data analysis tools
• Strong problem-solving and decision-making abilities
• Ability to travel, up to 30%

Preferred Qualifications

• Experience working with a host agency or travel consortium
• Knowledge of travel booking tools
• Familiarity with digital marketing strategies for travel businesses

Benefits

What We Offer

• Competitive salary and performance-based bonuses

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

• Opportunities for professional development and career growth
• Travel industry perks and discounts
• Collaborative and innovative work environment

At WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

Join us in shaping the future of travel and helping our network of agents achieve their business goals!