Business Growth Account Manager

CaptionCall; Tucson (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

CaptionCall by Sorenson in Tucson, AZ seeks a Business Growth Account Manager who combines outstanding customer service with a passion for helping people with hearing loss connect with the world.

You will promote CaptionCall, generate leads, support office visits of local Account Managers, and present at events. Travel 50-75% is required; evenings and weekends may be needed. This full-time role offers growth opportunities and a chance to make a meaningful impact.

Qualifications

• Provide excellent customer service.
• Willingness to travel 50-75%.
• Ability to present to groups of varying sizes.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel by air as needed.

Responsibilities

• Generate leads by demonstrating CaptionCall to eligible users and stakeholders.
• Collaborate with Hearing Care Professionals on the referral process.
• Represent CaptionCall at events as assigned.
• Log daily activities in the company CRM.
• Maintain confidentiality of highly sensitive information.
• Other duties as assigned.

Skills

Customer service

Lead generation

Public speaking

Travel

English communication

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Job Summary

Help make a difference!

CaptionCall by Sorenson is looking for a caring, customer service oriented Business Growth Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall by Sorenson and service by seeking opportunities to share our services directly with eligible customers through events, presentations and supporting the office visits of local Account Managers demonstrating the product, explaining how it enriches lives, generating leads, and growing our opportunities. This is a full-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Generate leads that are installed by demonstrating the CaptionCall by Sorenson service directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators and Veteran Hospitals when directed by their Outreach Manager.
• When assigned, work with Hearing Care Professionals on the patient referral process
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The Business Growth Account Manager has access to highly confidential, sensitive information relating to the employees of Sorenson. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

Supervisory Responsibility

• This position has no supervisory responsibilities.

Travel Requirements

• Travel Requirements: 50-75%

Education

• Minimum: High School Diploma or GED

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to meet or exceed Business Growth Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for those with hearing loss is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Behaviors

• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic - Shows intense and eager enjoyment and interest
• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Innovative - Consistently introduces new ideas and demonstrates original thinking

Motivations

• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter - Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.