Account Manager

Sorenson Communications, LLC; Baltimore (MD); On-site; USD 52,000 - 80,000; Full time

Job summary

Sorenson Communications is seeking an Account Manager to promote CaptionCall and manage provider accounts. You will generate leads, visit healthcare professionals, and demonstrate the product to secure referrals. Travel is part of the role, with potential for career growth and advancement.

Ideal candidates will have strong customer service skills, outside sales experience, and the ability to work evenings or weekends if required. A valid driver’s license and reliable vehicle are expected.

Qualifications

• Provide excellent customer service.
• Ability to meet or exceed Account Manager expectations and goals.
• Able to work evenings and weekends as needed.
• Able to drive and travel by air as needed.
• Able to present to groups clearly and effectively.
• Experience in outside sales or similar roles.
• Experience working with senior citizens.
• Basic computer knowledge.

Responsibilities

• Generate leads by demonstrating CaptionCall to eligible users and healthcare providers.
• Manage a territory through in-person interactions, presentations and events.
• Collaborate with Hearing Care Professionals on patient certification and referrals.
• Represent CaptionCall at events and ensure compliance with company policies.
• Log daily activities in the company CRM and maintain confidentiality.

Education

High School Diploma or GED

Tools

CRM

Job description

Base salary plus commission

Additional Compensation through commission (Commission to be discussed at point of offer)

Job Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 0-25%

Education

Minimum: High School Diploma or GED

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Behaviors

• Innovative - Consistently introduces new ideas and demonstrates original thinking
• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Enthusiastic - Shows intense and eager enjoyment and interest
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter - Inspired to perform without outside help

Skills

• Builds Relationships (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.