Account Manager

CaptionCall; Katy (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

CaptionCall is seeking a customer‑facing Account Manager to drive adoption of the CaptionCall phone and service among Hearing Care Providers and senior communities in the assigned territory. You will demonstrate the product, generate leads, and manage provider accounts with a focus on compliant, patient‑centered service.

The role requires strong communication skills, the ability to travel for events, and the stamina to work with healthcare professionals.

Qualifications

• Provide excellent customer service.
• Ability to meet or exceed Account Manager expectations and goals.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel as needed.
• Ability to tailor to unique needs of individual healthcare professionals.
• Capable of presenting to groups of varying sizes.
• Adaptable to different sales situations and environments.
• Reliable, organized, and punctual.
• Independent work capability.
• Proficient English communication.

Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to eligible users and providers.
• Manage a territory through in-person interactions, presentations and events.
• Collaborate with Hearing Care Professionals on patient certification and referrals.
• Represent CaptionCall at events and adhere to compliance policies.
• Log daily activities in the company CRM.
• Maintain confidentiality of sensitive information.
• Perform other duties as assigned.

Skills

Customer service

Territory management

Public speaking

English communication

Time management

Independent work

Driving

Lead generation

Presentation

CRM usage

Education

High School Diploma or GED

Tools

CRM software

MS Office / computer

Job description

Job Summary

Help make a difference!

CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users, Hearing Healthcare Providers or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 0-25%

Education

Minimum: High School Diploma or GED

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.