Business Engineer

Dover; Duluth (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to support their sales organization through advanced technical and commercial tasks. This role involves collaborating closely with customers to provide actionable solutions, managing CRM data, and ensuring quality audits. With a commitment to sustainability and innovation, this company offers a remote work arrangement and a comprehensive benefits package. If you are passionate about making a difference and have a background in engineering, this opportunity could be the perfect fit for you.

Benefits

401(k) plan

Health insurance

Wellness programs

Paid leave

Qualifications

• Experience in customer interaction and technical support.
• Ability to manage CRM systems and handle complex requests.

Responsibilities

• Interact with customers to translate needs into solutions.
• Conduct software training and support integration into customer systems.
• Manage product selection and quoting processes.

Skills

Customer Interaction

Technical Support

Commercial Acumen

CRM Management

Project Management

Education

Bachelor's Degree in Engineering or related field

Tools

SSP G8 Software

CRM Software

Job description

At SWEP, we believe our future depends on giving more energy than we take – to our planet and our people. As the world’s leading supplier of efficient heat transfer technology, we are driving the transition to sustainable energy use in heat transfer. We are dedicated to creating more from less energy, material, and space.

For us at SWEP, it's more than just a job; it's a commitment to making a difference by finding new ways to make energy last longer—globally and locally. We strive for record-breaking growth and seek individuals who think entrepreneurially, have an open mind, care about the environment, and want to inspire and be inspired. Join us!

Position Overview

In close collaboration with customers and under the guidance of Sales and the Team Manager, this role involves supporting the Sales organization and customers in advanced technical and commercial tasks.

Responsibilities

1. Interact with customers at all levels and work collaboratively to translate needs into actionable solutions.
2. Maintain and update data in the SWEP CRM system, logging activities accurately.
3. Handle product selection and quoting processes from RFQ receipt to order completion, including setting prices according to guidelines and discounts.
4. Provide commercial and technical support to all customer types, including strategic accounts, and handle complex requests independently.
5. Conduct SSP G8 software training and support its integration into customer systems.
6. Evaluate material specifications and certifications, ensuring requirements are met.
7. Lead quality audits and assist during customer visits to SWEP facilities.
8. Coordinate stock setups, prepare new items, and analyze profitability and stock turns.
9. Conduct customer and market research to identify new opportunities and consolidate relevant information.
10. Participate in internal projects and customer-specific initiatives, acting as project leader when necessary.
11. Support product phase-in/out activities, including data collection, customer approval, and setup of new products.
12. Assist in strategic planning and business opportunity evaluation through financial analysis.
13. Create and maintain customer-specific price lists based on negotiations.
14. Manage field failure reporting and follow-up on claims.
15. Provide training in your area of expertise.
16. Represent SWEP at customers, exhibitions, conferences, and seminars.
17. Stay updated on market trends and technological developments.

Work Arrangement

Remote

Additional Information

We offer a comprehensive benefits package, including a 401(k) plan, health insurance, wellness programs, paid leave, and more. SWEP is part of Dover Corporation, operating in over 50 countries with facilities worldwide.

We are committed to diversity and equal opportunity. Applicants requiring accommodations should contact [e-mail].

Beware of fraudulent job postings. Verify opportunities through our official site: https://careers.dovercorporation.com/.

Job Function: Engineering