Business Development Specialist

Location-Services; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Location-Services is hiring a Business Development Specialist in Indianapolis, IN. You will generate additional business from existing clients, acting as the liaison between clients and internal teams.

You will onboard clients, provide training, and escalate concerns as needed. Ideal candidates have a two-year degree or higher, 2 years in customer service or inside sales, and strong skills in PowerPoint, Excel, and CRM.

Qualifications

• Associates Degree or equivalent from a two-year college or technical school.
• Bachelor’s degree or higher in business related field preferred.
• 2 years in customer service or inside sales preferred.

Responsibilities

• Serve as point of contact for clients.
• Maintain client database in HubSpot CRM.
• Host recurring client performance review calls.
• Create and implement client onboarding and training.
• Create PowerPoint presentations and Excel scorecards for client meetings.
• Communicate client concerns to internal teams and facilitate resolutions.
• Support client relations leaders to manage relationships.
• Communicate professionally and coordinate with other departments.
• Work independently with minimal supervision and adapt to change.

Skills

HubSpot CRM

PowerPoint

Excel

Microsoft Office

Client relationship management

Communication skills

Analytical thinking

Education

Associates Degree or equivalent

Bachelor’s degree in business-related field preferred

Tools

HubSpot

Job description

Business Development Specialist

6 Base Only Indianapolis, IN, US

6 days ago Requisition ID: 2215

Summary/Objective

The primary responsibility of the Business Development Specialist is to generate additional business from our existing clients. The Business Development Specialist will act as a liaison between the client and the rest of the organization by facilitating client onboarding, training, escalte client concerns, and any additional requests as needed.

Essential Functions

• Serve as point of contact for our clients
• Maintain client database in HubSpot CRM
• Host recurring client performance review calls
• Create and implement client onboarding and training
• Create material (PowerPoint presentations and Excel scorecards) for client meetings
• Capture client concerns and relay that information to theappropriate internalteam(s) andfacilitateresolution of client concerns
• Support client relations leaders, enabling them to efficiently manageclient relationships
• Maintain excellent customer servicerapport,strong telephone support
• Researchinquiries from client, agent, auction, or customer
• Complete ad-hoc client requests
• Serve as the liaison from the client to the rest of the organization
• Professional written and oral communication skills
• Ability to manage several clients and internal customer requests
• Microsoft office expert – need to create PowerPoint Presentations, Excel scorecards, manage calendar invites, frequent email communication with clients
• Ability to communicate with client professionally and work internally with other departments to solve client problems
• Work independently with minimal supervision andthe ability to make decisions and recommendations
• Proficient with spreadsheets and databases
• Ability to think analytically
• Able to perform without direct supervision
• Comfortable working in a changing and dynamic environment
• High attention to detail
• Excellent written and oral communication
• Commitment and ability to meet critical business deadlines

Education and Experience

• Associates Degreeor equivalent from a two-year college or technical school
• Bachelor’s degree or higher, in business related field, preferred
• 2 years in customer service or inside sales preferred
• Competitive compensation package
• Full suite of medical benefits, including dental, vision, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period of time. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.