Business Development Specialist

Location Services; Indianapolis, Northern (IN, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Location Services is seeking a Business Development Specialist in Indianapolis, IN to expand business with existing clients. You will serve as the primary client liaison, manage HubSpot CRM, and drive onboarding and training initiatives while supporting multiple client requests.

You will create presentations and scorecards in PowerPoint and Excel, communicate professionally, and help resolve client issues with cross-functional teams, all in a fast-changing environment.

Qualifications

• Associates degree or equivalent from a two-year college or technical school.
• Bachelor’s degree or higher, in business related field, preferred.
• 2 years in customer service or inside sales preferred.
• Competitive compensation package.

Responsibilities

• Serve as point of contact for our clients.
• Maintain client database in HubSpot CRM.
• Host recurring client performance review calls.
• Create and implement client onboarding and training.
• Create material (PowerPoint presentations and Excel scorecards) for client meetings.
• Capture client concerns and relay that information to internal teams.

Skills

Client relationships

Communication

Analytical thinking

Microsoft Office

Education

Associate's degree

Bachelor’s degree in business or related field

Tools

HubSpot CRM

PowerPoint

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Development Specialist

6 Base Only Indianapolis, IN, US

Summary/Objective

The primary responsibility of the Business Development Specialist is to generate additional business from our existing clients. The Business Development Specialist will act as a liaison between the client and the rest of the organization by facilitating client onboarding, training, elevate client concerns, and any additional requests as needed.

Essential Functions

• Serve as point of contact for our clients
• Maintain client database in HubSpot CRM
• Host recurring client performance review calls
• Create and implement client onboarding and training
• Create material (PowerPoint presentations and Excel scorecards) for client meetings
• Capture client concerns and relay that information to the appropriate internal team(s) and facilitator resolution of client concerns
• Support client relations leaders, enabling them to efficiently manage client relationships
• Maintain excellent customer service report, strong telephone support
• Research inquiries from client, agent, auction, or customer
• Complete ad-hoc client requests
• Serve as the liaison from the client to the rest of the organization
• Professional written and oral communication skills
• Ability to manage several clients and internal customer requests
• Microsoft office expert - need to create PowerPoint Presentations, Excel scorecards, manage calendar invites, frequent email communication with clients
• Ability to communicate with client professionally and work internally with other departments to solve client problems
• Work independently with minimal supervision and the ability to make decisions and recommendations
• Proficient with spreadsheets and databases
• Ability to think analytically
• Able to perform without direct supervision
• Comfortable working in a changing and dynamic environment
• High attention to detail
• Excellent written and oral communication
• Commitment and ability to meet critical business deadlines

Education and Experience

• Associates Degree or equivalent from a two-year college or technical school
• Bachelor’s degree or higher, in business related field, preferred
• 2 years in customer service or inside sales preferred
• Competitive compensation package
• Full suite of medical benefits, including dental, vision, pet insurance and more!
• PTO and holidays

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.

Physical Requirements

This position is indoors. Must be able to sit at a computer terminal for an extended period of time. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.

EEO Statement

Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.