Business Development Representative - Service

Thompsoncars; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Earnings of $15.00/hour plus commission

Closed on Sundays for work-life balance

Health and dental insurance

401(k) retirement plan

Paid time off (PTO)

Employee discounts on vehicles, parts, and service

Job summary

A premier dealership in Raleigh seeks a Business Development Representative to drive revenue by generating service leads and enhancing customer relationships. The ideal candidate will have a background in sales or customer service, with a knack for persuasive communication and a tech-savvy mindset. Responsibilities involve outreach to customers, educating them on vehicle services, and managing appointment scheduling. The role offers a competitive compensation package plus benefits including health insurance, 401(k), and opportunities for professional growth.

Qualifications

• Experience in sales or customer service, especially in automotive is a plus.
• Natural ability to connect with people and follow through.
• Comfortable using modern digital tools.

Responsibilities

• Reach out to customers to generate new service leads.
• Educate clients on technical capabilities and vehicle care.
• Schedule service appointments and perform follow-ups.

Skills

Sales or customer service experience

Persuasive communication

Tech-savvy

Goal-oriented

Strong work ethic

Tools

CRM platforms

Job description

The Business Development Representative - Service at Thompson Buick GMC Cadillac plays a crucial role in the growth and success of our dealership. This position is responsible for generating new business by proactively reaching out to potential customers and promoting our exceptional service offerings. If you are a high-energy communicator with a passion for sales and customer care, we want to help you build a career here.

Your Impact

• Drive Revenue: Reach out to customers to generate new service leads and promote seasonal maintenance specials.

• Expert Consulting: Educate clients on our technical capabilities and the long-term benefits of certified vehicle care.

• Manage the Pipeline: Schedule service appointments and perform follow-ups to ensure a seamless client experience.

• Data Integrity: Maintain precise records of all client interactions within our CRM/DMS systems.

• Collaborate: Work closely with the Service Department to deliver a gold-standard customer journey.

• Exceed Targets: Consistently meet or surpass monthly performance goals and KPIs.

Who You Are

• Experienced: You have a background in sales or customer service (automotive experience is a major plus!).

• Persuasive: You possess a natural ability to connect with people and follow through until the job is done.

• Tech‑Savvy: You are comfortable navigating CRM platforms and modern digital tools.

• Goal‑Oriented: You are self‑motivated and thrive in an environment where your performance is tracked and rewarded.

• Reliable: You have a strong work ethic and a "team‑first" mentality.

The Perks

• Earnings: $15.00/hour base pay plus a rewarding commission structure.

• Work‑Life Balance: Closed on Sundays so you can recharge.

• Full Benefits: Health and dental insurance, 401(k) retirement plan, and paid time off (PTO).

• Growth: Access to ongoing professional development and clear career advancement paths.

• Extras: Employee discounts on vehicles, parts, and service.

About Thompson Buick GMC Cadillac

We are a premier dealership in Raleigh dedicated to excellence and long‑term relationship building. At Thompson, you’re not just an employee; you’re a key part of a success story built on quality and trust.