Business Development Representative

Rockland Cjd Llc; Nanuet (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tremendous product & inventory

Ongoing company-wide training

Growth opportunities

Professional, enthusiastic & support

Job summary

Rockland Cjd Llc in New York is seeking an Automotive Customer Service BDC Consultant to handle inbound/outbound calls, schedule sales appointments, log customer comments, and maintain follow-ups. The role emphasizes a professional, enthusiastic demeanor and strong communication skills to drive appointments and support the sales team.

The position offers comprehensive training, a supportive environment, and opportunities for growth within the automotive segment.

Qualifications

• First-class verbal, written and communication skills including the ability to initiate dialogue with clients/customers.
• Professional, enthusiastic, and friendly attitude at first contact with potential client/customer.
• Organized, multi-tasked, self-motivated with the ability to work in fast-paced environments.

Responsibilities

• Answer all incoming calls according to script and schedule a sales appointment.
• Make outbound calls to prospective customers.
• Log all customer comments in the system.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments for sales.
• Confirm scheduled appointments with customers.
• Post scheduled appointments on the appointment board in BDC.
• Reschedule no-show customer appointments.
• Follow up with sales to determine appointment outcomes.
• Schedule future contact as needed.
• Update customer changes in the database.
• Generate emails to schedule follow-up reminders.
• Contact customers based on current marketing initiatives.
• Respond to website requests from customers.
• Contact internet customers via email and phone to schedule an appointment.
• Follow up on internet customer emails as per schedule.
• Notify departments when an appointment is scheduled.
• Assist with other duties as assigned.
• Ability to meet or exceed monthly goals.

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Automotive Customer Service BDC Consultant

If you believe customer service is a true craft – one built on charisma, communication and thorough product knowledge (we’ll happily teach you everything you need to know) – we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make outbound calls.
• Log all customer comments.
• Schedule follow‑up contact if no appointment is made.
• Contact customers using scripts to schedule appointments for sales.
• Confirm scheduled appointments.
• Post scheduled appointments on the appointment board in BDC.
• Reschedule no‑show customer appointments.
• Follow up with sales to determine if the appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update customer changes in the database.
• Generate emails according to a pre‑determined timeline to automatically schedule follow‑up reminders for next contact.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact internet customers via email and phone to schedule an appointment.
• Follow up on internet customer emails according to a pre‑determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties as assigned.
• Ability to meet or exceed monthly goals.

QUALIFICATIONS

• High School Diploma or equivalent.
• Previous experience with phones or telemarketing in automotive, business development, customer service, or highly preferable.
• Previous experience with the process of scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First‑class verbal, written and communication skills including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
• Organized, multi‑tasked, self‑motivated with the ability to work effectively as part of a team or on individually‑assigned tasks in a fast‑paced, dynamic environment where superior time‑management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literacy, data entry skills.

WHAT WE OFFER

• Tremendous product & inventory
• Ongoing company‑wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug‑free workplace.

We Would Really Like To Hear From You!