Business Development Representative

Erlanger Behavioral Health Hospital; Knoxville (TN); On-site; USD 60,000 - 75,000; Full time

Job summary

Erlanger Behavioral Health Hospital in Knoxville, TN seeks a full-time sales/marketing professional to expand and retain referral sources. The role emphasizes collaboration with hospital staff, discharge planners, and physicians to optimize admissions and grow community referrals.

The position requires 2+ years in sales or marketing, a high school diploma (bachelor’s preferred), and a valid driver’s license. Frequent local travel will be involved to engage referral sources.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Two or more years’ sales or marketing experience.

Responsibilities

• Develop and retain referrals from physicians and other key non-physician sources.
• Collaborate with discharge planners, social workers, case managers, physicians and management.
• Develop strong relationships with referral sources and identify growth opportunities.
• Travel frequently to schedule meetings and build contacts in the Knoxville area.
• Use Salesforce analytics to plan and evaluate activity and optimize results.
• Educate patients, families, and referral sources on services offered.

Skills

Sales experience

Marketing experience

Education

High school diploma

Bachelor's degree in Marketing

Tools

Salesforce

Job description

Full time. Monday - Friday. The territory covered will be the Knoxville area.

Purpose Statement

Expand lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources

Essential Functions

• Collaborate closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
• Develop strong relationships with key referral sources.
• Identify opportunities for partnering and growth.
• Manage leads from referral sources and ensure efficient admissions process for clients.
• Increase the number of referral sources within a facility such as with physician, social workers and discharge planners.
• Coordinate with clinical assessment team on referrals for admission based on the services provided by the facility.
• Educate patients, families, community and other referral sources on programs, services and amenities provided within facility.
• Coordinate the completion of admission process and ensure appropriate resources are obtained.
• Travel frequently within community, scheduling meetings and developing contacts/referral sources.
• Document referral sources within appropriate contact management system.
• Develop events and educational forums that demonstrate programs and provide an opportunity to identify potential referral sources.
• Maintain existing referral relationships.
• Utilize analytic tools, such as Salesforce, to effectively plan and evaluate activity to optimize results.
• Represent facility in professional forums and communicate mission in all outreach interactions.
• Create outreach initiatives that will regularly communicate facility mission with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.
• Provide the facility or receiving team with appropriate information to facilitate admission when necessary.
• Create outreach initiatives that will ensure regular communication with top referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required. Bachelor's degree in Marketing or related health or social services field preferred.
• Two or more years’ experience in sales and/or marketing required.

Licenses/Designations/Certifications

• Must have and maintain a valid driver's license, main

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