Business Development Representative

Service Corporation International; Houston (TX); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Service Corporation International is seeking a Business Development Representative to drive top-of-funnel activity across North America. This remote role supports Corporate and Market-Based Re-Engagement teams by setting qualified appointments using company-provided leads.

The role emphasizes outbound outreach, lead qualification, and CRM-driven follow-ups to build a strong sales pipeline and achieve KPI targets. High energy, self-motivated professionals are welcome.

Qualifications

• Onboarding including coursework, assessments, and skill demonstration.
• Sales or customer experience preferred.
• Experience with CRM systems preferred.

Responsibilities

• Conduct outbound outreach (calls, emails, texts) to company-provided leads.
• Qualify leads based on criteria for re-engagement or market-based appointments.
• Set and confirm appointments with Re-Engagement and Market-Based Advisors.
• Use CRM and outreach tools to manage lead status, appointments, and follow-ups.
• Collaborate with Sales Managers and regional leadership to optimize messaging and campaigns.
• Meet or exceed daily, weekly, and monthly KPI targets for outreach and appointments.

Skills

CRM proficiency

Outbound outreach

Verbal communication

Written communication

MS Office

Self-motivation

Education

High School Diploma or equivalent

Tools

CRM software

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

The Business Development Representative (BDR) is responsible for driving top-of-funnel activity by identifying, engaging, and qualifying potential customers across North America. Working remotely, this role supports both the Corporate and Market-Based Re-Engagement sales teams by setting qualified appointments using company-paid or company-assisted lead sources. This is a role committed to building a pipeline for a high-impact sales organization.

JOB RESPONSIBILITIES

• Complete a comprehensive onboarding program that requires successfully completing coursework, passing assessments, and demonstrating the appropriate skills to begin fulfilling the following responsibilities:
• Conduct outbound outreach (calls, emails, and texts when appropriate) to company-provided leads.
• Quality leads based on pre-defined criteria for re-engagement or market-based sales appointments.
• Set and confirm appointments with Re-Engagement and Market-Based Advisors.
• Leverage CRM, outreach programs, and technology to manage lead status, appointment activity, and follow-ups.
• Collaborate with their Sales Managers and regional leadership to optimize messaging and campaign strategy.
• Meet or exceed daily, weekly, and monthly KPI targets for outreach and appointments set.
• Maintain accurate, up-to-date records in CRM.
• Seek out a manager’s coaching to improve sales cycle, techniques, proficiency, and product knowledge
• Complete annual certification on critical skills as deemed necessary for success.

KEY SUCCESS METRICS

• Activity Volume (calls, emails, texts)
• Qualified Appointments Set (weekly/monthly)
• Conversion Rate to Appointment (hold rate%)
• Feedback from field sales teams

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Licenses

• Insurance license preferred, but not required

Experience

• Sales or Customer experience preferred
• Previous experience with Customer Relationship Management (CRM) sales systems preferred
• 1+ year in sales, customer service, call center, or outbound appointment setting preferred.

Knowledge, Skills, and Abilities

• High-energy, outbound-focused
• Self-starter motivated by goals
• Strong verbal and written communication skills.
• Proficient computer skills including the MS Office suite
• Proficient computer skills with CRM and Social Networking Apps preferred
• Bilingual, knowledge of another language preferred
• Professional attire is required when meeting with clients or representing the company
• Professional, coachable, and goal-oriented
• Able to work flexible hours, including evenings and weekends

WORK CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Comply with the Corporate dress code policy
• Reliable internet access

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises

Postal Code: 77019

Category (Portal Searching): Sales

Job Location: US-TX - Houston

Job Profile ID: S00169

Time Type: Full time

Location Name: SCI Corporate Office