Job Summary
The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who willbe responsible forpromoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing,maintainingand advancing accounts by regularly contacting customers. This position reports to the Director of Sales.
Essential Duties/Accountabilities
- Develop customer relationships by providing exceptional customer service with incoming customer communication.
- Assistin resolving customer relations problems with both dealers and end users.
- Seek outnew businessopportunitiesmakingoutbound sales calls to new and existing customers.Identifytrends,opportunitiesand threats to core business.
- Ensure assigned customers understand and know how to utilizeour technologies andgrowtechnology adoption and usage rates.
- Use sales and account management processes to consult with customers to increase their knowledge of our products and programs.
- Communicate effectively both externally and internally.
- Utilize Salesforce software to document and plan activities to include Calendar,Tasksand Events.
- Assess clients’ needs, recommend, orassistin the selection ofappropriate goodsor services, and negotiate prices or other sales terms.
- Develop sales presentations, proposals, or other materials to illustrate benefits fromuseof goods or services.
- Attend, when necessary, training classes toacquirethe skills to meet our customers’ needs and expectations and to keep abreastwithtechnical developments and changes in product lines.
- Other dutiesassigned.
Qualifications
- High School diplomarequired
- Knowledge of HVACR terminology and HVACR product knowledge is a plus.
- Demonstratedperformance history in sales & new market development.
- Proven success in meeting sales goals withabilityto analyze and interpret sales and market data.
- Solid business/problem solving skillswith the focus on customer service (internally and externally)
- Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access,Salesforceand other web based applications
Skills
- Strong negotiation andinterpersonal skills, including the ability to communicate on all levels within internal and external groups.
- Excellent customer service mindset with the ability to developlong termrelationships.
- Excellent analytical aptitude with aproven ability toanalyze/interpret data.
- Strong and creative sourcing ideas.The ability to conduct consultative sales presentations.
- Ability to work independently and in a team environment.
- Proactivelyseekscontinuous process and service improvements.
Physical Demands and Work Environment
- The employeefrequentlyis requiredtostandsitorwalk,climb, kneel, crouch, or crawl.
- Ability toutilizea computer keyboard, computer monitor, and telephone for prolonged periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperception, and the ability to adjustfocus.