Business Development & Production Services Manager

Midpen Media Center; Palo Alto (CA); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work environment

Job summary

Midpen Media Center seeks an experienced Business Development & Production Services Manager to grow our professional media services and strengthen client relationships. You will coordinate studio, field, livestream, and community productions and work closely with the Executive Director and production team.

The role combines business development, client service, and strong project-management and organizational skills to ensure productions are efficiently managed and delivered, while expanding

Qualifications

• Bachelor’s degree in business, communications, media production, marketing, broadcasting, or a related field.
• Minimum of 3 years of relevant professional experience in business development, client relations, account management, media production, project coordination, studio operations, or a related area.
• Strong organizational, project-management, and time-management skills.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Identify and pursue new business opportunities with businesses, nonprofits, schools, municipalities, government agencies, and community organizations.
• Develop and maintain relationships with existing and prospective clients.
• Respond to inquiries regarding professional video production, studio rentals, livestreaming, event production, and related media services.
• Prepare proposals, estimates, scopes of work, and service agreements.
• Collaborate with the Executive Director on business development strategies and revenue-growth opportunities.
• Coordinate studio productions, field shoots, livestreams, and events.

Skills

Business Development

Client Relationship Management

Project Coordination

Communication

Organization

Team Collaboration

Education

Bachelor’s degree in business, communications, media production, marketing, or related field

Tools

Microsoft Excel

CRM systems

Scheduling/PM software

Job description

Midpen Media Center is seeking an experiencedBusiness Development & Production Services Managerto help grow our professional media services, strengthen client relationships, and support the coordination of studio, field, livestream, and community productions.

This role is ideal for someone who combines strong business development and client-service skills with excellent project management, organization, and production coordination. The position works closely with the Executive Director and production team to support client projects, coordinate resources and schedules, and help ensure productions are efficiently managed and successfully delivered.

The successful candidate will play an important role in expanding Midpen Media’s professional services while helping strengthen production workflows and customer experience across the organization.

Why Join Midpen Media Center?

Position Summary

Midpen Media Center is seeking an experiencedBusiness Development & Production Services Managerto help grow our professional media services, strengthen client relationships, and support the coordination of studio, field, livestream, and community productions.

This role is ideal for someone who combines strong business development and client-service skills with excellent project management, organization, and production coordination. The position works closely with the Executive Director and production team to support client projects, coordinate resources and schedules, and help ensure productions are efficiently managed and successfully delivered.

The successful candidate will play an important role in expanding Midpen Media’s professional services while helping strengthen production workflows and customer experience across the organization.

Why Join Midpen Media Center?

Midpen Media Center is a nonprofit community media organization serving the San Francisco Peninsula. We provide professional media production services, community access television, training, studio resources, and opportunities for individuals and organizations to create and share media.

This position offers the opportunity to:

• Help grow an established community media organization.
• Build relationships with businesses, nonprofits, schools, municipalities, government agencies, and community organizations.
• Support a variety of studio, field, livestream, and event productions.
• Work in a collaborative and creative environment.
• Help expand Midpen Media’s professional services and earned-revenue opportunities.
• Contribute to both organizational growth and community impact.

Primary ResponsibilitiesBusiness Development & Revenue Growth — 35%

• Identify and pursue new business opportunities with businesses, nonprofits, schools, municipalities, government agencies, and community organizations.
• Develop and maintain relationships with existing and prospective clients.
• Respond to inquiries regarding professional video production, studio rentals, livestreaming, event production, and related media services.
• Prepare proposals, estimates, scopes of work, and service agreements.
• Collaborate with the Executive Director on business development strategies and revenue-growth opportunities.
• Identify opportunities for repeat business, expanded services, and new partnerships.
• Support outreach and follow-up with prospective clients.

Production & Project Coordination — 25%

• Support and coordinate assigned production projects from initial inquiry through successful delivery.
• Develop and maintain project timelines, schedules, and production documentation.
• Coordinate studio productions, field shoots, livestreams, event productions, and private rentals as assigned.
• Work with production personnel to identify staffing, equipment, scheduling, and resource needs.
• Help ensure project expectations, timelines, deliverables, and responsibilities are clearly communicated.
• Monitor assigned projects and flag scheduling, staffing, or client issues as needed.
• Coordinate with clients, staff, contractors, volunteers, and vendors as appropriate.

Client Services — 20%

• Serve as a primary point of contact for assigned clients and production projects.
• Maintain clear, timely, and professional communication throughout the production process.
• Coordinate project requirements, scheduling, production logistics, and follow-up.
• Help ensure clients receive a consistent and professional experience from initial inquiry through final delivery.
• Address routine client questions and concerns and elevate significant issues when appropriate.
• Support long-term client relationships and repeat business.

Scheduling & Operational Support — 10%

• Support scheduling and coordination across professional, studio, community, and event productions.
• Maintain accurate production calendars and resource schedules.
• Support production staffing coordination as needed.
• Communicate schedules, assignments, call times, and project expectations to appropriate personnel.
• Work collaboratively with the production team to help ensure resources are available for scheduled projects.
• Assist with improving internal production workflows and scheduling processes.

Administration, CRM & Reporting — 10%

• Maintain accurate client, project, and production records.
• Track business development activity, client follow-up, and production activity.
• Maintain Salesforce or other CRM records.
• Support production documentation, invoicing coordination, and related administrative workflows.
• Assist with periodic reports on business development, production activity, and studio utilization.
• Support operational planning and continuous process improvement.

Required Qualifications

• Bachelor’s degree in business, communications, media production, marketing, broadcasting, or a related field.
• Minimum of 3 years of relevant professional experience in business development, client relations, account management, media production, project coordination, studio operations, or a related area.
• Strong organizational, project-management, and time-management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• Experience preparing proposals, estimates, scopes of work, contracts, or similar client-facing documents.
• Ability to work independently, exercise sound judgment, and follow projects through to completion.
• Strong attention to detail and reliable follow-through.
• Proficiency with Microsoft Office, including Excel.
• Experience using CRM, scheduling, project-management, or production-management systems.

Preferred Qualifications

• Business development, sales, partnership development, or account-management experience.
• Experience in professional video production, broadcast, studio, livestream, or event production.
• Experience coordinating staff, contractors, freelancers, vendors, or volunteers.
• Familiarity with television studio and video production workflows.
• Experience working with production estimates, budgets, or client billing.
• Salesforce experience.
• QuickBooks experience or willingness to learn.
• Experience in nonprofit, community media, education, government, or public-service environments.
• Knowledge of the San Francisco Peninsula business and nonprofit community.
• Interest in media, technology, storytelling, and creative production.

Core Competencies

• Business Development
• Client Relationship Management
• Project Coordination
• Production Coordination
• Organization and Follow-Through
• Customer Service
• Communication
• Problem Solving
• Collaboration
• Revenue Development
• Operational Support
• Attention to Detail
  

Compensation & Benefits

Compensation:$35.00–$45.00 per hour, depending on qualifications and experience.

Benefits:

• Flexible schedule
• Hybrid work environment
  

Work Location

Hybrid remote inPalo Alto, CA 94303. Candidates must be able to commute to Midpen Media Center and local production locations as required.

About Midpen Media Center

Midpeninsula Community Media Center, known as Midpen Media Center, is a nonprofit organization providing digital media resources, training, production services, and community access opportunities to residents, organizations, schools, nonprofits, and public agencies throughout the San Francisco Peninsula.

Midpen Media is committed to providing an inclusive and collaborative workplace and is an equal opportunity employer.