Business Development Phone Representative

Wright Automotive Group; Northern (KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

401K with company match (10%)

Dental Insurance

Vision Insurance

PTO

Job summary

Wright Automotive Group is seeking an energetic inbound sales representative in Kentucky to engage with clients, gather information, and schedule appointments. You will maintain CRM records, stay updated on current incentives, and work toward meeting response time and closing goals.

The role emphasizes professional communication, excellent customer service, and adherence to company policies. Health benefits, retirement contributions, and PTO are available.

Qualifications

• Must meet company's requirements for employment.
• Must have valid driver's license.
• Customer Service Experience (Preferred).
• Excellent verbal and written communication skills.

Responsibilities

• Receive inbound sales calls, follow up with clients promptly and courteously to make them feel valued.
• Follow through with customers until all needs are met to their satisfaction.
• Answer calls, gather customer information and set appointments.
• Maintain a database with accurate customer information.
• Meet dealership response time and close rate goals.
• Schedule sales appointments using dealership processes and CRM.

Skills

Customer service

Communication

Professionalism

CRM system

Tools

CRM system

Job description

AtWright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Benefits

• Health Insurance
• 401K with company match (10%)
• Dental Insurance
• Vision Insurance
• PTO

Responsibilities

• Receive inbound sales calls, follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
• Follow through with every customer until all their needs are met to their satisfaction
• Answer all phone calls immediately, gather customer information, answer questions and set appointments.
• Obtain customer information and keep an accurate database.
• Maintain a dealership standard for response time and close rate goals.
• Schedule sales appointments using dealership approved processes and CRM system.
• Place outbound customer satisfaction survey calls for sales interactions.
• Handle minor customer complaints and misunderstandings
• Stay up to date on current manufacture incentives and current sales specials the dealership is offering.
• Adhere to all company policies, procedures and safety standards
• Complete daily activities following a scheduled process

Qualifications

• Must meet company's requirements for employment
• Must have valid driver's license
• Previous automotive experience a plus
• Ability to read and comprehend instructions and information
• Customer Service Experience( Preferred)
• Excellent verbal and written communication skills
• Professional

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.