Business Development Phone Representative

Wright Buick; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401K with company match (10%)

Dental Insurance

Vision Insurance

PTO

Job summary

Wright Automotive Group in Kentucky is looking for an energetic Inbound Sales Representative to greet customers by phone, nurture leads, and schedule appointments. You will follow up with clients, maintain a current CRM database, and work toward dealership goals.

The role emphasizes strong communication, professional presentation, and the ability to stay informed about current manufacturer incentives and promotions. A customer-service mindset and reliable driver's license are required.

Qualifications

• Must meet the company's employment requirements.
• Valid driver's license required.
• Previous automotive experience is a plus.
• Excellent verbal and written communication skills required.
• Professional appearance and demeanor expected.
• Customer service experience preferred.

Responsibilities

• Receive inbound sales calls and follow up with clients promptly.
• Ensure customer needs are met to their satisfaction.
• Answer phone calls, collect customer information and set appointments.
• Maintain an accurate customer database.
• Meet dealership response time and close rate goals.
• Schedule sales appointments using CRM.
• Place outbound customer satisfaction survey calls.
• Handle minor customer complaints and misunderstandings.
• Stay updated on current incentives and sales specials.
• Adhere to company policies and safety standards.
• Complete daily activities following a scheduled process.

Skills

Customer service

Verbal communication

Written communication

Professional

Driver's license

Automotive experience

Reading comprehension

Job description

AtWright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Benefits

• Health Insurance
• 401K with company match (10%)
• Dental Insurance
• Vision Insurance
• PTO

Responsibilities

• Receive inbound sales calls, follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
• Follow through with every customer until all their needs are met to their satisfaction
• Answer all phone calls immediately, gather customer information, answer questions and set appointments.
• Obtain customer information and keep an accurate database.
• Maintain a dealership standard for response time and close rate goals.
• Schedule sales appointments using dealership approved processes and CRM system.
• Place outbound customer satisfaction survey calls for sales interactions.
• Handle minor customer complaints and misunderstandings
• Stay up to date on current manufacture incentives and current sales specials the dealership is offering.
• Adhere to all company policies, procedures and safety standards
• Complete daily activities following a scheduled process

Qualifications

• Must meet company's requirements for employment
• Must have valid driver's license
• Previous automotive experience a plus
• Ability to read and comprehend instructions and information
• Customer Service Experience( Preferred)
• Excellent verbal and written communication skills
• Professional

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.