Business Development Partnerships & Membership Manager

Los Angeles Area Chamber of Commerce; Los Angeles (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Medical Insurance

Dental Insurance

Vision Insurance

Long Term Disability

Life Insurance

401(k)

Commuter Benefits

Job summary

Los Angeles Area Chamber of Commerce seeks a Partnership & Membership Manager to lead membership sales, upgrade commitments, and sponsorship revenue. You will engage prospective members, manage relationships, and drive retention while collaborating with leadership and volunteers.

Responsibilities include achieving revenue goals, onboarding new members, and leveraging member benefits to deepen engagement. This role requires strong communication, CRM proficiency, and a local presence in the LA

Qualifications

• 3+ years of experience in B2B business development, account management, or sales.
• Bachelor’s degree or proven sales track record of 5+ years.
• Must be a resident of the greater Los Angeles area.

Responsibilities

• Drive new member revenue by implementing the Chamber’s recruiting processes and identifying right-fit member companies.
• Serve as liaison between prospective members and Chamber leadership to achieve business outcomes.
• Maintain daily telephonic outreach targets for revenue generation in membership and sponsorship.
• Meet weekly and monthly recruiting activity minimums and performance goals.
• Maintain knowledge of member benefits and CRM data with accurate activity logging.
• Support member relations, onboarding, renewal, and upsell activities to increase engagement.

Job description

For over 130 years, the Los Angeles Area Chamber of Commerce represents the interests of businesses in the Los Angeles region. As the region’s most prominent business organization with more than 1,000 member companies, the Chamber’s vision is “A thriving Region for all.” Our priorities revolve around policy development and advocacy, global engagement, and community collaboration for local and regional economic growth and mobility. For more information, visit www.lachamber.com.

Vision for the Future

Our region is on a path toward numerous opportunities that will yield economic growth, as we prepare to host the world for global sporting events. As one of the state’s largestchambers, the Los Angeles Area Chamber of Commerce, a five-star accredited Chamber, is well positioned to lead with the bold policy and advocacy to realize the promise of a brighterfuture for the Los Angeles region.

Position Overview

The Partnership & Membership Manager for the Los Angeles Area Chamber of Commerce (the Chamber) is responsible for managing all aspects of membership sales and relations with a primary focus on driving revenue growth. This includes securing new member sales, upgrading current member commitments, and generating sponsorship revenue. Equally important is the Partnership & Membership Manager's role in enhancing member relations to ensure long-term engagement and retention.

Responsibilities

• Implement the Los Angeles Area Chamber's standardized recruiting processes to drive new member revenue.
• Actively identify “right-fit” prospective member companies across the region, evaluate their business needs and motivations, and establish connections to Los Angeles Area Chamber programs and resources that align with their objectives.
• Serve as a liaison between prospective members and Los Angeles Area Chamber leadership, staff, and volunteers to achieve desired business outcomes and drive new member revenue goals.
• Maintain a daily average of twenty-five telephone call attempts as part of new revenue of membership or sponsorship activities.
• Consistently fulfill all four components of the Partnership & Membership Manager's personal performance management process, meeting weekly and monthly minimums for recruiting activities.
• Meet and surpass all assigned performance goals and objectives.
• Maintain a comprehensive understanding of Los Angeles Area Chamber member benefits and their relevance to businesses.
• Consistently update the Los Angeles Area Chamber’s member management system with all contact and development activities involving both prospective and existing members.
• Other reasonable activities not named, which will be required by Los Angeles Area Chamber management.

Member Relations, Retention and Upgrades

• Implement the Los Angeles Area Chamber's member relations processes to maintain positive relationships with assigned members, ensuring their renewal each year.
• Actively engage in the onboarding process for newly recruited members.
• Promptly address delinquent accounts.
• Engage with assigned members to propose services and programs aimed at enhancing their satisfaction levels.
• Proactively upgrade current members to foster deeper engagement and increase revenue.
• Serve as the liaison between members and Los Angeles Area Chamber leadership, staff, and volunteers to ensure desired business outcomes and maintain positive relations.
• Maintain a daily average of eight telephone call attempts as part of member relations activities.
• Monitor member retention and devise strategies to mitigate member attrition issues.
• Regularly update the Los Angeles Area Chamber’s member management system with all contact and development activities involving current members.

Sponsorship

• Maintain a book of sponsors assigned by SVP of Business Development.
• Perform timely outreach to ensure participation.
• Follow investor protocols to convert event sponsors into annual investment packages.
• Maintain a daily average of seven telephone call attempts as part of assigned sponsorship activities.
• Recommend deeper investments when warranted.

Responsibilities and Duties

• Always portray a professional and positive image of the Los Angeles Area Chamber of Commerce.
• Attend Los Angeles Area Chamber meetings, events, and activities, as directed, to foster member relations and generate prospective members.
• Attend and represent the Chamber’s mission at all Chamber, civic, community and business events.
• Prepare member sales and member relations reports as required.
• Fulfill any additional duties as assigned.

Qualifications/Skills

• Ideally three or more years of experience in B2B business development, account management, sales, or related experience, demonstrating revenue-generating success.
• Bachelor’s degree or possesses a proven sales track record of 5+ years.
• Must be a resident of the greater Los Angeles area.
• Adept at understanding the diverse needs of various business leaders; and proposing relevant ideas for how they can benefit from Los Angeles Area Chamber involvement.
• Must have/maintain a dependable vehicle and must provide proof of insurance and valid driver’s license upon request (mileage reimbursement provided).
• Excellent public speaking and presentation skills.
• Skilled in clear and effective oral and written communication with staff, current members, and prospective members.
• Proficient in computer and word-processing skills, including CRM software, MS Word, and MS Excel.
• Capable of working independently as well as in team settings.
• Proficient in writing effective business correspondence, reports, and analyses.
• Capable of efficiently multitasking while maintaining attention to detail and consistently upholding high-quality work standards.
• Sound judgment in prioritizing tasks and organizing workload effectively.
• Demonstrated poise, tact, and diplomacy with the ability to manage sensitive and confidential information and situations.
• Willingness to continually enhance the individual skills, abilities, and knowledge necessary for fulfilling the Partnership & Membership Manager role.

Compensation

$70K plus commission on membership and sponsorship

Benefits: This position includes Vacation Time; Sick Time; Medical/Dental/Vision Insurance; Long Term Disability; Life Insurance, 401(k) and commuter/transportation benefits (Metro TAP and Metro-Link Corporate Program).

Reports To:SVP of Business Development