Business Development Manager - North America

Serenity Solution; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading manufacturing company seeks a Business Development Manager for North America to grow sales and market share of expendables. This role involves managing relationships with local distributors, providing onsite technical support, and ensuring the delivery of quality services. The ideal candidate will have technical expertise in the glass industry, a strong ability to influence decision-making, and 2-4 years of related experience. Willingness to travel extensively within North America is essential.

Qualifications

• 2-4 years of professional experience preferably in glass production or refractories.
• Willingness to travel >75% of the time for customer site visits.
• Dedication to reactive customer support and business development.

Responsibilities

• Grow sales and market share of expendables in North America.
• Manage relationships with local distributors and customers.
• Represent SEFPRO at customer plants and identify cross-selling opportunities.

Skills

Technical expertise in the glass industry

Strong relationship-building capabilities

Effective communication skills

Ability to influence decision making

Motivation and self-starting attitude

Education

Bachelor's degree in Ceramics or related field

Job description

Business Development Manager - North America

About the job Business Development Manager - North America

Job Description:

Directly responsible for growing sales and market share of expendables in North America - accountable to achieve sales targets for expendables:

• Manage & support local distributor in growing sales
• Provide technical support to NA customers with support from central technical teams in Europe.
• Support expendable installation at customer site if/when required.
• In permanent contact with the various internal departments, ensure timely and qualitative processing and delivery of expendable quotes and orders.

Responsible for hot and cold repairs in North America:

• Main point of contact for emergency repairs or planned maintenance operations.
• Manage relationship with local installation partners. Provide information and training on our range of solutions.
• Coordinate with SEFPRO technical experts to recommend best solutions for customer repairs.
• Follow-up and coordinate supply of material for repair projects from our local inventory.
• Provide onsite customer support for product installation. Collaborate with installation companies & partners during installation of Care products.

Field sales role to cultivate customer proximity and identify opportunities for all SEFPRO solutions:

• Represent SEFPRO in our customer plants - follow-up on performance of our solutions (furnace refractories, expendables, monitoring installations...)
• Present all range of SEFPRO solutions as required. Identify cross-selling opportunities and generate leads for NA sales team. Strong collaboration with NA sales managers.
• Generate & follow-up on quotes for opportunities identified during visits (expendables, repairs, services).
• Support with 3D scans and other service interventions at customer plants.
• Support sales managers in SEFPRO Care and expendable promotion to their customers.

Required Experience:

• This role must have technical expertise in the glass industry, industrial ceramics, materials and/or refractories. Willingness to learn all about glass furnaces and their operations with a focus on refractories.
• 2-4 years of professional experience, ideally related to glass production or refractories. Recent graduates in Ceramics will also be considered.
• The position must also possess the ability to build strong relationships with customers and influence customer decision making through effective communication, material knowledge, and understanding of customer requirements.
• This candidate must also be a dedicated, self-starter with a high degree of motivation. Reactive to customer requests and driven to grow and develop a business.
• Willingness to travel >75% of the time for customer site visits primarily in North America.

MUST HAVE

• This role must have technical expertise in the glass industry, industrial ceramics, materials and/or refractories. Willingness to learn all about glass furnaces and their operations with a focus on refractories.
• 2-4 years of professional experience, ideally related to glass production or refractories. Recent graduates in Ceramics will also be considered.
• Ability to build strong relationships with customers and influence customer decision making through effective communication, material knowledge, and understanding of customer requirements.
• This candidate must also be a dedicated, self-starter with a high degree of motivation. Reactive to customer requests and driven to grow and develop a business.
• Willingness to travel >75% of the time for customer site visits primarily in North America.