Account Manager

Talently; Cleveland (OH); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Remote work option

Job summary

Talently is seeking a seasoned sales professional to drive growth in North America for a global refractory and glass industry manufacturer. The role is remote, with travel up to 50–70% across the United States and Canada.

You will manage key accounts, develop quotations, coordinate with cross‑functional teams, and help set pricing policies while pursuing revenue and margin targets in a diversified product portfolio.

Qualifications

• Must have 3–5 years of B2B sales experience in glass or refractory industry.
• Proven track record developing sales plans, cold‑calling, and hitting targets.
• Strong account‑management capabilities and complex contract negotiations.
• Excellent communication skills with native-level English and CRM experience.

Responsibilities

• Manage sales activities for key customer accounts across North America and Canada, ensuring revenue growth and margin targets.
• Prepare and negotiate quotations, responding to customer inquiries promptly and accurately.
• Oversee daily sales operations, including customer visits, calls, expense tracking, and coordination with cross‑functional teams.
• Develop and execute sales and marketing projects aligned with company strategy, driving market penetration.
• Collaborate with the Sales Manager to establish effective pricing policies and prepare product budgets.
• Implement credit control and receivables collection processes in partnership with the Customer Service team.
• Monitor inventory levels at the warehouse and adjust to customer schedule changes.
• Address customer complaints, working with technical and quality teams to resolve issues.

Skills

Account management

B2B sales

Negotiation

English proficiency

Travel willingness

Technical background

Education

College degree in ceramics, metallurgy, chemical, mechanical engineering or equivalent heavy‑industry sales experience

Tools

CRM software

Job description

Location: Remote (Texas, Oklahoma, Missouri, Illinois, Kansas, or Midwest)

Salary: DOE+ Bonus + Company Vehicle

About the Industry Company / The Opportunity:

Join a leading manufacturer in the manufacturing sector, specializing in metal flow engineering and advanced refractories. Our client is a global player with a strong presence across more than 40 countries, delivering high‑performance technical solutions to the glass, steel, and foundry markets. This role offers the chance to drive growth in the North American market, leveraging a diversified product portfolio and a supportive, innovative environment.

Responsibilities:

• Manage sales activities for key customer accounts across North America and Canada, ensuring revenue growth and margin targets.
• Prepare and negotiate quotations, responding to customer enquiries promptly and accurately.
• Oversee daily sales operations, including customer visits, calls, expense tracking, and coordination with cross‑functional teams.
• Develop and execute sales and marketing projects aligned with company strategy, driving market penetration.
• Collaborate with the Sales Manager to establish effective pricing policies and prepare product budgets.
• Implement credit control and receivables collection processes in partnership with the Customer Service team.
• Monitor inventory levels at the warehouse and adjust to customer schedule changes.
• Address customer complaints, working with technical and quality teams to resolve issues.

Must-Have Skills:

• College degree in ceramics, metallurgy, chemical, mechanical engineering or equivalent heavy‑industry sales experience.
• 3‑5 years of B2B sales experience in the glass or refractory industry.
• Proven track record in developing sales plans, cold‑calling, and achieving targets.
• Strong account‑management capabilities and ability to negotiate complex contracts.
• Excellent communication skills with native‑level English proficiency and experience using CRM systems.
• Technical background with knowledge of hot‑flow processes and ability to interact with customers via Teams/Zoom.
• Willingness to travel up to 50‑70% across the United States and Canada.

Nice-to-Have Skills:

• Ambitious, results‑driven mindset with strong analytical and negotiation abilities.
• Adaptability to diverse environments, cultures, and changing market conditions.
• Organized team player with a collaborative spirit.
• Familiarity with refractory and glass industry technical specifications.
• Experience using advanced Customer Relationship Management software.
• Knowledge of hot‑flow industry processes such as galvanization.