Business Development - Pasadena

Lisinski Law Firm; Pasadena (CA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

401k Match

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Dependent Care FSA

Life Insurance

Voluntary Life/AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Calm App

Paid Time Off

Job summary

Lisinski Law Firm in Pasadena, CA seeks an Intake Specialist to drive client conversions with empathy and clear guidance on immigration services. You will conduct consultations, explain pricing, collect down payments when applicable, and guide prospects through contracts, while maintaining precise CRM records.

This consultative sales role values resilience, bilingual communication (Spanish/English), and collaboration with attorneys to match clients to the right case type.

Qualifications

• High School diploma or equivalent experience.
• 1–3 years of quota-carrying consultative sales experience—in person, over the phone, or both.
• Bilingual Spanish and English required (B2-C1).
• Prior experience in legal intake, immigration services, financial services, insurance, or consultative professional service sales preferred.
• Action oriented—drives each consultation toward a clear outcome with urgency and follow-up.
• Collaborates with managers for approved exceptions, training, and alignment.
• Resourceful using tools to overcome client hesitation and move toward a decision.
• Instills trust through empathy, transparency, and client-focused communication.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Conduct one-on-one consultations — in person or over phone/video — with prospective clients, assess immigration needs, match to case type, and close the engagement.
• Meet or exceed KPI targets including lead-to-client conversion rate, down payment collected, case value, and speed-to-sign.
• Navigate pricing concerns with confidence using the firm's selling framework; involve a manager for approved exceptions only.
• Learn, memorize, and stay current on all case types offered by the firm based on attorney guidelines and training.
• Follow up relentlessly with open leads — by phone, text, or email — to answer questions and move prospects toward a decision.
• Walk clients through case pricing and payment options with transparency; obtain manager approval for non-standard payment plans.
• Manage the full consultation-to-conversion workflow: consult, confirm eligibility, review pricing, collect initial down payment, schedule sign-up, and send contract.
• Maintain accurate and timely records of consultations, dispositions, and follow-ups in the firm's CRM (Litify/Salesforce) and telephony (Amazon Connect).
• Participate in weekly legal and sales training and development programs; build knowledge of immigration case types and the sales framework.
• In every interaction, embody the firm's commitment to dignity, access, and empowerment.

Skills

Bilingual (Spanish/English)

Sales experience

Consultative selling

CRM experience

Education

High School diploma or equivalent

Tools

Litify/Salesforce CRM

Amazon Connect

Microsoft Office Suite

Job description

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Intake Specialist is the frontline revenue driver of Lisinski Law Firm’s Business Development organization and a direct embodiment of the Firm’s mission to change lives through access to justice. Every prospective client who schedules a consultation deserves to be met with professionalism, empathy, and confidence—guided by a skilled specialist who can help them make an informed decision about their legal future. This is a consultative sales role that blends compassion with accountability. Intake Specialists build trust, assess client needs, and clearly communicate the value of the Firm’s services, recognizing that converted qualified clients is not transaction—it is the means by which the firm fulfills its purpose.

Your Key Contributions

• Conduct one-on-one consultations — in person or over phone/video — with prospective clients, assess their immigration situation, match them to the right case type based on attorney-approved guidelines, and close the engagement with confidence and empathy.


• Meet or exceed individual KPI targets including lead-to-client conversion rate, down payment collected, case value, and speed-to-sign.


• Navigate pricing concerns, hesitation, and resistance with confidence and empathy using the firm's selling framework. Involve a manager for approved exceptions only.


• Learn, memorize, and stay current on all case types offered by the firm based on attorney guidelines and training.


• Follow up relentlessly. Maintain consistent, structured follow-up with all open leads — by phone, text, or email — to answer questions, address concerns, and move prospects toward a decision.


• Walk clients through case pricing and available payment options with transparency and confidence. Obtain appropriate approval for manager specials or non-standard payment plans.


• Manage the full consultation-to-conversion workflow: conduct the consultation, confirm eligibility, review pricing, collect an initial down payment (when applicable), schedule the sign-up appointment, and send the client contract.


• Maintain accurate and timely records of all consultations, dispositions, and follow-up activities in the firm's CRM (Litify/Salesforce) and telephony platform (Amazon Connect).


• Participate in weekly legal training with firm attorneys and all sales training and development programs. Continuously build knowledge of immigration case types, the sales framework, and consultative selling skills.


• In every interaction, embody the firm's commitment to dignity, access, and empowerment.

What Makes You a Great Fit

• High School diploma or equivalent experience


• 1-3 years of demonstrated, quota-carrying consultative sales experience—in person, over the phone, or both


• Bilingual (Spanish English) B2-C1 Required


• Prior experience in legal intake, immigration services, financial services, insurance, or other consultative professional service sales strongly preferred


• Action Oriented- Proactively drives each consultation toward a clear outcome by maintaining urgency, following up consistently, and taking ownership of moving qualified prospects to a decision.


• Collaborates- Partners appropriately with managers and teammates for approved exceptions, training, and alignment without over-reliance on escalation.


• Resourcefulness- Effectively uses available tools, training, guidelines, and follow-up channels to overcome client hesitation, resolve routine obstacles, and move qualified prospects toward a decision without unnecessary escalation.


• Instills Trust- Builds credibility and rapport quickly by demonstrating empathy, transparency, and consistency in representing the Firm’s mission and services.


• Proficient with Microsoft Office Suite or related software

Work Schedule

• Monday to Friday 8:30 am to 5:30 pm PST.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

• 401k Match

• Medical, Dental, & Vision Insurance

• Options for Health Savings Account or Flexible Spending Account

• Dependent Care FSA

• Basic Life Insurance

• Voluntary Life & AD&D

• Disability Insurance

• Hospital Indemnity Insurance

• Employee Assistance Program

• Calm App Subscription

• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.