Business Development / Inside Sales Associate

The Light Brigade, Inc.; Kent, Northern (WA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Light Brigade, Inc. is seeking a Business Development / Inside Sales Associate in Kent, WA to generate new business opportunities and manage customer relationships. You will drive revenue, support account growth, and deliver exceptional service to prospective and existing customers.

You will respond to inquiries, qualify leads, manage the sales cycle, and collaborate with internal teams to ensure successful delivery of services. Occasional travel to meetings and events is expected.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in inside sales, business development, account management, or a related role.
• Strong communication, relationship-building, and customer service skills.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Experience using CRM systems such as Salesforce, Zoho CRM, Dynamics 365, or similar platforms.
• Experience conducting virtual meetings using Microsoft Teams and Zoom.

Responsibilities

• Respond to inbound inquiries and conduct outbound prospecting activities.
• Qualify leads and identify new business opportunities.
• Build and maintain strong customer and corporate account relationships.
• Manage the sales process from initial contact through enrollment, order completion, or contract execution.
• Generate repeat business through proactive follow-up and account management.
• Identify upselling, cross-selling, and account growth opportunities.
• Provide information regarding products, services, programs, schedules, and requirements.
• Prepare quotes, proposals, and customer communications.
• Participate in customer meetings, presentations, and virtual consultations.
• Maintain accurate customer records and sales activities within CRM systems.
• Collaborate with internal teams to ensure customer satisfaction and successful delivery of services.
• Occasional travel for customer meetings, trade shows, and industry events.

Skills

Strong communication

Relationship-building

Customer service

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Salesforce

Zoho CRM

Dynamics 365

Microsoft Teams

Zoom

Job description

Business Development / Inside Sales Associate

The Business Development/Inside Sales Associate is responsible for generating new business opportunities, managing customer relationships, supporting account growth, and delivering exceptional customer service. This role is the primary point of contact for prospective and existing customers and helps drive revenue growth, customer retention, and repeat business.

Primary Responsibilities:

Respond to inbound inquiries and conduct outbound prospecting activities.

Qualify leads and identify new business opportunities.

Build and maintain strong customer and corporate account relationships.

Manage the sales process from initial contact through enrollment, order completion, or contract execution.

Generate repeat business through proactive follow-up and account management.

Identify upselling, cross-selling, and account growth opportunities.

Provide information regarding products, services, programs, schedules, and requirements.

Prepare quotes, proposals, and customer communications.

Participate in customer meetings, presentations, and virtual consultations.

Maintain accurate customer records and sales activities within CRM systems.

Collaborate with internal teams to ensure customer satisfaction and successful delivery of services.

Occasional travel for customer meetings, trade shows, and industry events.

Requirements

Knowledge & Skills Requirements:

High school diploma or equivalent required.

2+ years of experience in inside sales, business development, account management, or a related role.

Strong communication, relationship-building, and customer service skills.

Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Experience using CRM systems such as Salesforce, Zoho CRM, Dynamics 365, or similar platforms.

Experience conducting virtual meetings using Microsoft Teams and Zoom.

Strong organizational, time-management, and problem-solving skills.

Working understanding fiber optics and training products is a plus

Working Conditions:

Primarily seated office environment

Frequent typing, computer, and telephone use

Physical Requirements:

Ability to lift up to 25 pounds occasionally

Close vision and ability to adjust focus for extended computer work

About Light Brigade

In 1987, Light Brigade started the crusade to broaden the industry's fiber optic skills training and knowledge. Today, Light Brigade is regarded as the Leader in Fiber Optic Skills Training. For nearly 40 years, Light Brigade has offered worldwide, state-of-the-art, instructor-led, certified fiber optic training courses and hands-on skills training for industry professionals. Light Brigade has trained nearly 100,000 technicians, installers, engineers, designers, and other support staff from a variety of industries worldwide, equipping them with the skills required to move forward in their careers.
With extensive theoretical and practical experience, Light Brigade’s training courses focus on fiber optic installation, testing, troubleshooting, engineering, and design. Fiber optic training courses provided by Light Brigade focus on general fiber optics, data centers, utilities, FTTH installation and design, along with specialized workshops and niche-focused topics. Light Brigade has partnered with leading industry bodies to provide certification for our industry-leading training courses.