Business Development Coordinator: CRM, Analytics & Pipeline

FirstService Residential; Jacksonville (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

FirstService Residential in Jacksonville, FL seeks a Business Development Representative to support growth by optimizing sales processes, driving prospect engagement, and handling data entry within our CRM and analytics tools.

The role collaborates with Marketing, Sales Operations, and regional leadership to move opportunities through the pipeline, generate new business, and maintain data integrity across systems.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or comparable field.
• 1–3 years of corporate, business development, sales support, customer outreach, or related experience.
• Experience with CRM platforms and/or business intelligence tools is a plus.
• Strong attention to detail and organizational skills.

Responsibilities

• Create engagement with leads provided by the Marketing team.
• Generate new opportunities for the Business Development team.
• Research contact and property data for Pursuit and Target Accounts, with priority on vertical Pursuit efforts.
• Identify the needs of opportunities in the passive pipeline and help transition them to the active pipeline.
• Establish and maintain effective communication with prospects through email, phone, and virtual calls, utilizing approved sales tools.
• Ensure optimal utilization, accuracy, and integrity of CRM platforms and associated data.
• Execute the company’s sales methodology in all lead interactions.
• Develop communication templates and email sequences to support efficient outreach.
• Use business intelligence tools to provide insights to Sales Operations, RVPs of Sales, and the Business Development team.
• Identify common challenges or patterns and regularly collaborate with Marketing, Sales Ops, and Business Development partners.
• Communicate using brand-consistent messaging while following approved sales methodology.
• Overcome lead objections by asking appropriate questions and sharing valuable insights with the Business Development team.

Skills

Data entry

Sales analytics

Email prospecting

Communication

Education

Bachelor's degree in Business/Marketing/Communications

Tools

CRM platforms

Microsoft Excel

Microsoft Word

Job description

FirstService Residential in Jacksonville, FL seeks a Business Development Representative to support growth by optimizing sales processes, driving prospect engagement, and handling data entry within our CRM and analytics tools.

The role collaborates with Marketing, Sales Operations, and regional leadership to move opportunities through the pipeline, generate new business, and maintain data integrity across systems.