Business Development Coordinator

NRA-19 AAG Raleigh, LLC; Raleigh (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Relocation packages

Employee discounts

Paid time off

Job summary

Fred Anderson Nissan of Raleigh is seeking energetic sales appointment setters/BDC reps to join our team in Raleigh, NC. No prior automotive experience is required; training is provided.

You will handle calls, respond to internet/phone/live chat inquiries, and follow up with leads for up to 90 days while moving prospects toward appointments. We use CRM daily and stay connected with inventory. Enjoy base + bonus, a 5-day work week, and valued benefits.

Qualifications

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent

Responsibilities

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Skills

Customer service

Teamwork

Positive attitude

Computer skills

Time management

Active listening

Organization

Driver's license

Education

High school diploma or equivalent

Tools

CRM software

Job description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team! Our Fred Anderson Nissan of Raleigh location is looking for sales appointment setters/BDC reps.

Why work with us?

• 5-day work weeks - CLOSED ON SUNDAYS
• Flexible Saturday shifts
• No prior automotive experience needed - Training is provided
• Competitive pay plans with base + bonus

What we offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Walking the lot to stay up to date on inventory
• Assisting with getting vehicles fueled up and over to our detail departments

Qualifications:

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent

Why Automotive:

• Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
• Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities.
• Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

The Anderson Automotive Group is a family owned and operated business with over sixty five years of history. Our franchise car dealerships represent world class manufacturers in some of the best markets in the Southeast. Founded in 1955, our roots run deep in our communities with leadership, involvement and philanthropy. We take pride in operating at a high level. Our focus stretches beyond the car industry. We strive to be a progressive, world class retailer and service provider.

Promise, Values, The "Four Gears"

Our Promise To create value, earn trust and provide a remarkable experience for our customers and associates.

Our Values Trust Continuous Improvement Respect for all people Prepare to win.

The Four Gears

1. Be a leader Leadership begins with yourself Take initiative and ownership Set a good example with high standards.
2. Deliver the best experience Our product is the experience we provide The experience goes far beyond a car or a repair Every customer, every time, no exceptions.
3. Master the basics Strive to excel at the most essential functions of your role Consistent high performance relies on being exceptional with the basics Measure and improve.
4. Celebrate wins Be positive Have fun Acknowledge success.