Business Development Coordinator

Liberty Hyundai; Mahwah (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Paid training

Opportunity for advancement

Employee vehicle purchase benefits

Health benefits

Paid time off

Job summary

Liberty Hyundai in Mahwah, NJ seeks an Automotive BDC Representative to respond to internet leads, answer questions, and build relationships that convert online interest into showroom visits.

You will manage multiple conversations via phone, text, and email, maintaining timely follow-ups and detailed notes in VinSolutions CRM. Training and career growth offered; evenings and Saturdays required.

Qualifications

• Respond promptly to internet leads, calls, texts, and inquiries.
• Provide accurate information on inventory, pricing, incentives, and specials.
• Maintain notes in VinSolutions CRM and follow up diligently.
• Engage with customers not yet ready to visit to drive showroom visits.

Responsibilities

• Respond quickly and professionally to all internet leads, phone calls, texts, and customer inquiries
• Make outbound calls, texts, and emails to new and existing prospects
• Ask questions to understand needs, timeline, vehicle preference, and concerns
• Provide accurate information regarding inventory, pricing, incentives, and current specials
• Schedule qualified appointments and confirm them before the customer’s visit
• Maintain communication with customers who are not yet ready to visit the dealership
• Complete all follow up tasks in VinSolutions CRM
• Enter detailed notes after every customer interaction
• Ensure every lead has a clear next step and scheduled follow up
• Reengage missed appointments and older opportunities
• Work with sales managers to provide a smooth customer handoff
• Meet monthly goals for response time, appointments, show rate, and sold units
• Maintain a professional, friendly, and helpful attitude at all times

Skills

Phone skills

CRM proficiency

Customer service

Organization

Flexibility

Tools

VinSolutions

Job description

Automotive BDC Representative

Liberty Hyundai is looking for an energetic, professional, and results driven BDC Representative to join our team.

This position is responsible for responding to internet leads, answering customer questions, building relationships, scheduling qualified appointments, and helping customers take the next step in their vehicle purchase.

Today’s customers often want information before they are ready to visit the dealership. We need someone who can provide helpful answers, communicate clearly, build trust, and create a smooth transition from the online experience to the showroom.

Responsibilities

• Respond quickly and professionally to all internet leads, phone calls, texts, and customer inquiries
• Make consistent outbound calls, texts, and emails to new and existing prospects
• Ask the right questions to understand each customer’s needs, timeline, vehicle preference, and concerns
• Provide accurate information regarding inventory, pricing, availability, incentives, and current specials
• Schedule qualified appointments and confirm them before the customer’s visit
• Maintain communication with customers who are not yet ready to visit the dealership
• Complete all required follow up tasks in VinSolutions CRM
• Enter detailed and accurate notes after every customer interaction
• Ensure every lead has a clear next step and scheduled follow up
• Reengage missed appointments, unsold showroom traffic, and older opportunities
• Work closely with sales managers and sales consultants to provide a smooth customer handoff
• Monitor appointments, show rates, sold results, and customer follow upAssist customers who prefer to complete more of the buying process online
• Meet monthly goals for response time, appointments, show rate, sold units, and overall lead engagement
• Maintain a professional, friendly, and helpful attitude at all times

Qualifications

• Strong phone, text, email, and customer service skills
• Clear and professional communication
• Comfortable using a CRM and managing multiple customer conversations
• Organized, dependable, and consistent with follow up
• Able to work in a fast paced and accountable environment
• Positive attitude with a strong desire to succeed
• Automotive or BDC experience is preferred, but we will train the right person
• VinSolutions experience is a plus
• Must be available to work a flexible schedule, including evenings and Saturdays

What We Offer

• Competitive compensation with performance incentives
• Paid training and ongoing coaching
• Opportunity for advancement
• Supportive and professional work environment
• Employee vehicle purchase benefits
• Health benefits
• Paid time off

Liberty Hyundai is building a modern customer experience based on fast communication, accurate information, professional follow up, and genuine customer service. We are looking for someone who takes pride in their work and wants the opportunity to grow with our team.

Liberty Hyundai is an Equal Opportunity Employer.