BDC Representative/ Appointment Setter

BMW Company; Knoxville (TN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Performance bonuses

Paid training

Opportunities for growth

Job summary

Grayson Hyundai is seeking a BDC (Business Development Center) Agent/Appointment Setter to enhance customer service and sales support. This full-time position involves responding to leads, scheduling customer appointments, and ensuring a seamless experience.

The ideal candidate should have excellent communication skills and a positive attitude. Competitive hourly pay is offered along with performance bonuses. Join our team and grow your career with numerous advancement opportunities.

Qualifications

• Excellent communication and phone skills.
• Positive attitude and professional demeanor.
• Reliable, self-motivated, and goal-oriented.

Responsibilities

• Respond to inbound internet leads and customer inquiries.
• Make outbound calls to prospective and previous customers.
• Schedule appointments for customers to visit the dealership.
• Work closely with the sales team for a seamless experience.

Skills

Excellent communication and phone skills

Customer service or call center experience

Strong organizational and time management skills

Job description

Are you energetic, personable, and motivated by earning bonuses? Grayson Hyundai is looking for a BDC (Business Development Center) Agent / Appointment Setter to join our growing team. If you enjoy talking with people, providing outstanding customer service, and helping customers take the next step toward purchasing a vehicle, we'd love to meet you!

Compensation

• $15.00 per hour
• $8 bonus for every appointment that shows
• $10 additional bonus for every shown appointment that purchases a vehicle
• Full-time (40 hours per week)

What You'll Do

• Respond to inbound internet leads, phone calls, and customer inquiries.
• Make outbound calls to prospective and previous customers.
• Schedule appointments for customers to visit the dealership.
• Confirm upcoming appointments and follow up with no-shows.
• Maintain accurate customer records in the CRM.
• Work closely with the sales team to ensure a seamless customer experience.
• Meet daily and monthly appointment goals while delivering exceptional customer service.

Qualifications

• Excellent communication and phone skills.
• Positive attitude and professional demeanor.
• Customer service or call center experience is preferred but not required.
• Comfortable using computers and learning CRM software.
• Strong organizational and time management skills.
• Reliable, self-motivated, and goal-oriented.
• Automotive experience is a plus, but we will train the right candidate.

Why Join Grayson Hyundai?

• Competitive hourly pay plus performance bonuses.
• Consistent full-time schedule (40 hours per week).
• Paid training.
• Supportive team environment.
• Opportunities for growth and advancement within the dealership.

If you're driven, enjoy helping customers, and want to earn bonuses based on your performance, apply today and become part of the Grayson Hyundai team!