Business Development Coordinator

Kelly Auto Group; Lynn (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A family-owned automotive dealership in Lynn is seeking a Business Development Coordinator to enhance customer engagement. The role involves initial client communication, follow-ups, and utilizing CRM systems. Ideal candidates are team players with strong communication skills and a customer service background.

Benefits

Competitive Pay

Blue Cross Blue Shield Medical and Dental on Day 1

401K after 90 days

Paid Time Off

Sick Time

Vacation Time

Paid Training

Career Advancement Opportunities

Qualifications

• At least one previous role based in customer service experience.
• Strong computer skills.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments.
• Respond quickly to inquiries using email, scripts, and templates.
• Utilize CRM tracking system daily.

Skills

Customer Service

Communication

Teamwork

Computer Skills

Job description

Job Summary

We are looking for a Business Development Coordinator to join our growing Kelly Honda team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Benefits

• Competitive Pay
• Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
• 401K after 90 days
• Paid Time Off
• Sick Time
• Vacation Time
• Paid Training
• Career Advancement Opportunities

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or are no-shows
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

About Us

The Kelly Automotive Group is a family-owned and operated dealership group founded in 1965. For over 55 years, we have been the North Shore's premier dealership group, featuring Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, and Volkswagen. Our motto, "Honest Sales and Excellent Service," guides our approach and is the foundation of our success. We are always seeking exceptional people who can help us provide the highest level of customer service. Our philosophy is that hiring great people and treating them like family leads to excellent customer care.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.