Business Development Center Sales Representative

Capital Automotive Group; Monroe (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO

401(K)

Job summary

CAPITAL of Indian Trail is seeking a personable BDC Sales Representative to connect with potential buyers, nurture leads, and guide customers through initial vehicle shopping steps. You’ll respond to inquiries, prioritize leads, and collaborate with sales teams to close opportunities.

The ideal candidate has sales or customer service experience, strong communication skills, and comfort using CRM systems. This role offers competitive pay and benefits in a supportive dealership environment.

Qualifications

• Experience in sales or customer service, preferably in automotive/BDC.
• Strong sales instincts and ability to identify opportunities.
• Experience with phone or virtual sales is a plus.
• Proficient with CRM systems and sales tools.
• Willingness to adapt to changes in sales processes and technologies.

Responsibilities

• Respond promptly to incoming leads via phone, email, or online inquiries.
• Manage and prioritize leads to ensure timely follow-up.
• Engage with potential customers to understand their needs and preferences.
• Provide information about products, services, and promotions.
• Highlight product features, benefits, and value propositions.
• Stay informed about industry trends, competitor offerings, and market demands.
• Collaborate with other BDC team members, sales representatives, and departments.
• Input accurate and up-to-date information into the CRM system.
• Other duties assigned.

Skills

Sales

Customer service

Phone sales

Communication

Team collaboration

Adaptability

Achieving targets

Tools

CRM systems

Job description

CAPITAL of Indian Trail is looking for a personable and motivated Business Development Center (BDC) Sales Representative to join our team. As one of the first points of contact for our customers, you'll play an important role in creating a welcoming and positive experience. You'll connect with potential buyers, nurture leads, answer questions, and help guide customers through the beginning of their vehicle-shopping journey. We're looking for someone who genuinely enjoys helping people, communicates with confidence and empathy, and takes pride in building lasting relationships that contribute to both customer satisfaction and dealership success.

BDC Sales Representative Compensation and Benefits:

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

BDC Sales Representative Responsibilities:

• Respond promptly to incoming leads via phone, email, or online inquiries
• Manage and prioritize leads to ensure timely follow-up
• Engage with potential customers to understand their needs and preferences
• Provide information about products, services, and promotions
• Highlight product features, benefits, and value propositions
• Stay informed about industry trends, competitor offerings, and market demands.
• Collaborate with other BDC team members, sales representatives, and departments
• Input accurate and up-to-date information into the CRM system
• Other duties assigned

BDC Sales Representative Requirements:

• Knowledge in sales or business is a plus
• Experience in sales or customer service, preferably in an automotive or BDC environment
• Strong sales instincts and the ability to identify and capitalize on sales opportunities
• Previous experience in phone or virtual sales is an asset
• Proficient in using CRM systems and other sales-related software
• Ability to work collaboratively with other BDC team members and sales representatives
• Motivated by achieving and exceeding sales targets
• Willingness to adapt to changes in sales processes and technologies
• Must pass pre-employment background screenings

Why Capital?

Because great careers start with the right environment. Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We're family-owned, growth-focused, and committed to building careers - not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital.

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.