Business Development Center Representative (BDC)

Germain Cadillac Co; Dublin (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with employer match

Paid vacation/holidays

Competitive wage plans

Professional development

Job summary

Germain Honda of Dublin is seeking a dynamic BDC Manager to lead our internet sales operations in a fast-paced, high-volume dealership environment.

You will develop people, optimize processes, and convert more inquiries into showroom appointments and vehicle sales, while collaborating with sales managers to maximize every opportunity. A proven leadership track and CRM experience are essential.

Qualifications

• Experience in Automotive BDC, internet sales, or dealership management.
• Strong leadership and coaching skills.
• Excellent phone, communication, and organizational abilities.
• Comfortable managing performance through reports and measurable goals.
• Strong understanding of CRM processes and lead management.
• Able to work effectively in a high-volume dealership environment.
• A leader who is willing to work alongside the team - not simply manage from an office.

Responsibilities

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
• Improve appointment-set, show, and sold percentages
• Work closely with sales managers and salespeople to maximize every opportunity
• Review daily performance reports and identify missed opportunities
• Conduct call reviews, training sessions, and one-on-one coaching
• Maintain accurate CRM records and consistent follow-up processes

Skills

Leadership

Coaching

Communication

CRM

Lead management

Performance management

Tools

CRM software

Job description

Germain Honda of Dublin

Business Development Center (BDC) Manager

Dublin, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As the BDC Manager, you will lead internet sales operation for a high-volume, fast-paced Honda dealership looking for a proven leader who can develop people, improve processes, and turn more opportunities into showroom appointments and vehicle sales.

Responsibilities:

• Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
• Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
• Improve appointment-set, show, and sold percentages
• Work closely with sales managers and salespeople to maximize every opportunity
• Review daily performance reports and identify missed opportunities
• Conduct call reviews, training sessions, and one-on-one coaching
• Maintain accurate CRM records and consistent follow-up processes

Requirements:

• Automotive BDC, internet sales, or dealership management experience preferred
• Strong leadership and coaching skills
• Excellent phone, communication, and organizational abilities
• Comfortable managing performance through reports and measurable goals
• Strong understanding of CRM processes and lead management
• Able to work effectively in a high-volume dealership environment
• Positive attitude with a high level of personal accountability
• A leader who is willing to work alongside the team - not simply manage from an office

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP