Business Development Associate

Handytoyota; Town of Vermont (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

401(k) plan with employer contribution

Paid vacation and sick time

Vehicle purchase and service discounts

Job summary

Handy Toyota in the Town of Vermont is seeking a motivated Business Development Associate to manage incoming leads, schedule appointments, and ensure customer satisfaction. Ideal candidates should have strong communication skills, experience in customer service, and be proficient with CRM systems.

This full-time position includes competitive pay, health insurance, and a structured commission system. The role will require availability for Saturday shifts and evenings, contributing to an organized and professional work environment.

Qualifications

• 1-3 years of customer service or general sales experience.
• Ability to manage high volume of phone calls.
• Experience with scheduling and customer follow-up.

Responsibilities

• Handle incoming phone calls and internet leads.
• Confirm sales appointments and perform follow-ups.
• Maintain customer database for repeat business.

Skills

Customer service experience

Communication skills

Organizational skills

Follow-through skills

Basic computer skills

Education

High School diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

The Business Development Associate will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long‑term follow up on all unsold customers (ex: internet leads, showroom visits, and incoming calls), and in person accessory presentations. Business Development Associates will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer information and sources.

Key Responsibilities and Duties

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email, or in person).
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
• Maintain an ongoing customer database to capture repeat business.
• Stay informed with business marketing efforts, and services provided by Handy Toyota.
• Schedule appointments with interested buyers for test drives and delivery of vehicles.
• Willing to do miscellaneous tasks as required by management.

Preferred Requirements and Qualifications

• High School diploma or equivalent.
• Customer service or general sales experience of 1–3 years.
• Day‑to‑day tasks are completed on a state‑of‑the‑art CRM system, as well as using Microsoft Office; basic‑intermediate computer skills are necessary.
• The ideal candidate is energetic, organized, punctual, and capable of making and receiving a high volume of phone calls on a daily basis.
• Requires strong communication skills to work most effectively with customers and co‑workers.
• Comfortable with basic addition and subtraction as necessary to follow pricing guidelines.
• Excellent follow‑through and follow‑up skills.
• Ability to handle multiple work‑related functions simultaneously.
• Ability to sit for long periods of time; work is done in a cubical type setting.
• This is a full‑time position that includes Saturday work and evening hours.

As a Member of Handy Toyota you’ll enjoy:

• Industry‑competitive pay with a commission structure built in.
• Health insurance, Life Insurance, 401(k) plan with employer contribution after 90 days of employment, plus paid vacation and sick time after 1 year of employment.
• 5‑day work week with Sundays off.
• Vehicle purchase and service discounts.
• Professional work environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.