Business Development Associate

Handy Toyota; St. Albans (VT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer contribution

Paid vacation and sick time

Vehicle Purchase and Service Discounts

Professional work environment

Job summary

Handy Toyota in St. Albans is seeking a Business Development Associate responsible for managing incoming phone calls and internet leads while ensuring customer satisfaction. The ideal applicant will cultivate relationships with customers, manage databases, and support marketing efforts within a professional environment.

This full-time position offers competitive pay, health insurance, 401(k) after 90 days, and various employee discounts. Join us to be a part of a dynamic team focused on providing exceptional service!

Qualifications

• 1-3 years of customer service or sales experience.
• Basic-intermediate computer skills for CRM and Microsoft Office.
• Strong communication skills required.

Responsibilities

• Handle incoming phone calls and internet leads.
• Manage Internet sales leads and respond to inquiries.
• Schedule test drives and deliveries.

Skills

Customer service experience

Sales experience

Communication skills

Computer skills

Education

High School diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

The Business Development Associate will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow up on all unsold customers (ex: internet leads, showroom visits, and incoming calls), and in person accessory presentations. Business Development Associates will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer information and sources.

Key Responsibilities and Duties

• Communicate effectively with internet customer and prospects according to their preferred method of communication (phone, email, or in person).
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
• Maintain an ongoing customer database to capture repeat business.
• Stay informed with business marketing efforts, and services provided by Handy Toyota.
• Schedule appointments with interested buyers for test drives and delivery of vehicles.
• Willing to do miscellaneous tasks as required by management.

Preferred Requirements and Qualifications

• High School diploma or equivalent.
• Customer service or general sales experience of 1-3 years.
• Day to day tasks are complete on a state of the art CRM system, as well as using Microsoft Office, so basic-intermediate computer skills are necessary.
• The ideal candidate is energetic, organized, punctual, and capable of making and receiving a high volume of phone calls on a daily basis.
• Requires strong communication skills in order to work most effectively with customers and co-workers.
• Comfortable with basic addition and subtraction as necessary to follow pricing guidelines.
• Excellent follow through and follow up skills.
• Ability to handle multiple work related functions simultaneously.
• Ability to sit for long-periods of time. Work is done in a cubical type setting.
• This position is a full time position which will include Saturday’s and evening work.

As a Member of Handy Toyota you’ll enjoy:

• Industry competitive pay with commission structure built in.
• Health insurance, Life Insurance, 401(k) plan with employer contribution after 90 days of employment. Paid vacation and sick time after 1 year of employment.
• 5 Day work-week with Sunday’s off.
• Vehicle Purchase and Service Discounts.
• Professional work Environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.