Business Development Associate

Handy Toyota; Montpelier (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Industry competitive pay with commsion

Health insurance

401(k) plan with employer contribution

Paid vacation and sick time

5 Day work-week with Sundays off

Vehicle Purchase and Service Discounts

Professional work Environment

Job summary

Handy Toyota is seeking a Business Development Associate to manage incoming calls and internet leads, confirm sales appointments, and perform long-term follow up with unsold customers. You will maintain a customer database in our CRM and support marketing efforts by accurately logging information and sources.

The role requires strong communication, basic math for pricing, and the ability to handle a high volume of calls daily.

Qualifications

• High School diploma or equivalent.
• Customer service or general sales experience of 1-3 years.
• Day to day tasks are completed on a state of the art CRM system, as well as using Microsoft Office, so basic-intermediate computer skills are necessary.
• The ideal candidate is energetic, organized, punctual, and capable of making and receiving a high volume of phone calls on a daily basis.
• Requires strong communication skills in order to work most effectively with customers and co-workers.
• Comfortable with basic addition and subtraction as necessary to follow pricing guidelines.
• Excellent follow through and follow up skills.
• Ability to handle multiple work related functions simultaneously.
• This position is a full time position which will include Saturday’s and evening work.

Responsibilities

• Handle incoming phone calls and internet leads, confirm sales appointments, and perform long-term follow up on unsold customers.
• Log customer information and sources in the CRM and maintain an up-to-date customer database.
• Communicate with customers and prospects via phone, email, or in person to answer questions and provide information on stock and product performance.
• Schedule appointments for test drives and vehicle delivery.
• Stay informed on Handy Toyota’s marketing efforts and services offered.

Skills

Customer service

Sales experience

Strong communication

Computer skills

CRM familiarity

Time management

Phone etiquette

Education

High School diploma

Tools

CRM software

Microsoft Office

Job description

The Business Development Associate will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow up on all unsold customers (ex: internet leads, showroom visits, and incoming calls), and in person accessory presentations. Business Development Associates will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer information and sources.

Key Responsibilities and Duties

• Communicate effectively with internet customer and prospects according to their preferred method of communication (phone, email, or in person).
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
• Maintain an ongoing customer database to capture repeat business.
• Stay informed with business marketing efforts, and services provided by Handy Toyota.
• Schedule appointments with interested buyers for test drives and delivery of vehicles.
• Willing to do miscellaneous tasks as required by management.

Preferred Requirements and Qualifications

• High School diploma or equivalent.
• Customer service or general sales experience of 1-3 years.
• Day to day tasks are complete on a state of the art CRM system, as well as using Microsoft Office, so basic-intermediate computer skills are necessary.
• The ideal candidate is energetic, organized, punctual, and capable of making and receiving a high volume of phone calls on a daily basis.
• Requires strong communication skills in order to work most effectively with customers and co-workers.
• Comfortable with basic addition and subtraction as necessary to follow pricing guidelines.
• Excellent follow through and follow up skills.
• Ability to handle multiple work related functions simultaneously.
• Ability to sit for long-periods of time. Work is done in a cubical type setting.
• This position is a full time position which will include Saturday’s and evening work.

As a Member of Handy Toyota you’ll enjoy:

• Industry competitive pay with commission structure built in.
• Health insurance, Life Insurance, 401(k) plan with employer contribution after 90 days of employment. Paid vacation and sick time after 1 year of employment.
• 5 Day work-week with Sunday’s off.
• Vehicle Purchase and Service Discounts.
• Professional work Environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.