Business Delivery Coordinator

Computacenter AG & Co. oHG; Northern (KY); Hybrid; USD 60,000 - 84,000; Full time

Job summary

Computacenter is seeking a Business Delivery Coordinator to support the US Circular Services team. The role involves coordinating administrative tasks, communicating with stakeholders, and tracking project delivery to ensure client satisfaction across time zones.

It requires a high school diploma or equivalent, with 2+ years in IT customer service. A Bachelor’s degree is preferred, and US work eligibility is required for this position.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred but not mandatory.
• Minimum 2 years in customer service within IT.
• Experience with Circular Services/ITAD a plus.
• US work eligibility required.

Responsibilities

• Coordinate administrative tasks to support the US Circular Services team.
• Communicate resources, schedules, and product pickups with stakeholders.
• Provide status reports on progress and issues against delivery commitments.
• Assist with quotes and estimates for projects and deliverables.
• Collaborate with vendors for reporting and project updates.
• Maintain client satisfaction and on-time delivery.

Skills

Customer service

Communication

Organization

Project coordination

IT knowledge

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Windows

Microsoft Office

Excel

PowerPoint

Job description

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Business Delivery Coordinator

About the role

The Business Delivery Coordinator is responsible for coordinating a number of administrative tasks to support the US Circular Services team. The Business Delivery Coordinator will be responsible for working with stakeholders to communicate effectively all aspects of customer engagement and operational delivery, project management and tracking, facilitating reporting, scheduling and client satisfaction and various other administrative duties as required. This position will need to accommodate various time zones due to team locations across the globe.

Annual compensation

$60K - $84K USD

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• May run, administer and organize project activities in cooperation with and under the direction of the Business Enablement Manager and project leads.
• Work with internal stakeholders to communicate resources, schedules, and pickup and deliveries of products.
• Be accountable for project results, staying on-schedule, and maintaining client satisfaction.
• Assist with creating quotes and estimates for projects and deliverables.
• Provide reporting to stakeholders on status for work in progress and completed.
• Work with vendors to provide reporting and project information updates as needed.
• Provide status reports of any issues or delays against delivery commitments and SLA’s.
• Quickly elevate any issues that will negatively affect customer satisfaction.
• Assist the BEM in coordinating resources required to fulfill project delivery.
• Embrace and support Computacenter’s mission and core values

What you have

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum 2 years of experience in customer service within the IT industry.
• Experience with Circular Services/ITAD support is highly desired.
• Legally eligible to work in the United States
• Able to coordinate resources.
• Strong organizational skills.
• Attention to detail, consistent follow-up on all ongoing activities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills; able to work well with people from many different disciplines.
• Able to multi-task, stay organized, and work efficiently in a fast-paced environment.
• Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, Excel, PowerPoint).
• Experience in customer facing roles a plus.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us