Business Delivery Coordinator

Computacenter; Buffalo Grove (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

Computacenter is seeking a Business Delivery Coordinator to support the US Circular Services team. You will coordinate administrative tasks, manage stakeholder communications, and assist with project tracking, reporting, scheduling, and client satisfaction across time zones.

Ideal candidates have at least 2 years in IT customer service, strong organizational and communication skills, and the ability to multi-task in a fast-paced environment while ensuring on-time delivery and alignment with

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 2 years of experience in customer service within the IT industry.
• Experience with Circular Services/ITAD support is highly desired.
• Legally eligible to work in the United States.
• Able to coordinate resources.
• Strong organizational skills.
• Attention to detail, consistent follow-up on all ongoing activities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills; able to work with people from many disciplines.
• Able to multi-task and work in a fast-paced environment.
• Proficient with Windows, Microsoft Office, Excel, PowerPoint.

Responsibilities

• Partner with business leaders to deliver services aligned with company objectives.
• Run and organize project activities with the Business Enablement Manager and project leads.
• Communicate resources, schedules, and product pickups with internal stakeholders.
• Maintain on-schedule delivery and client satisfaction.
• Assist with creating quotes and estimates for projects and deliverables.
• Provide status reporting on work in progress and completed.
• Coordinate with vendors for reporting and project updates.
• Provide status reports on issues or delays against delivery commitments and SLAs.
• Escalate issues that affect customer satisfaction.
• Support the BEM in coordinating resources to fulfill project delivery.
• Embrace Computacenter’s mission and core values.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Windows OS

Microsoft Office

Excel

PowerPoint

Job description

The Business Delivery Coordinator is responsible for coordinating a number of administrative tasks to support the US Circular Services team. The Business Delivery Coordinator will be responsible for working with stakeholders to communicate effectively all aspects of customer engagement and operational delivery, project management and tracking, facilitating reporting, scheduling and client satisfaction and various other administrative duties as required. This position will need to accommodate various time zones due to team locations across the globe.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• May run, administer and organize project activities in cooperation with and under the direction of the Business Enablement Manager and project leads.
• Work with internal stakeholders to communicate resources, schedules, and pickup and deliveries of products.
• Be accountable for project results, staying on-schedule, and maintaining client satisfaction.
• Assist with creating quotes and estimates for projects and deliverables.
• Provide reporting to stakeholders on status for work in progress and completed.
• Work with vendors to provide reporting and project information updates as needed.
• Provide status reports of any issues or delays against delivery commitments and SLA’s.
• Quickly escape any issues that will negatively affect customer satisfaction.
• Assist the BEM in coordinating resources required to fulfill project delivery.
• Embrace and support Computacenter’s mission and core values

What you have

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 2 years of experience in customer service within the IT industry.
• Experience with Circular Services/ITAD support is highly desired.
• Legally eligible to work in the United States
• Able to coordinate resources.
• Strong organizational skills.
• Attention to detail, consistent follow-up on all ongoing activities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills; able to work well with people from many different disciplines.
• Able to multi-task, stay organized, and work efficiently in a fast-paced environment.
• Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, Excel, PowerPoint).
• Experience in customer facing roles a plus.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us