Business Delivery Coordinator

Computacenter (UK) Ltd; Buffalo Grove (IL); On-site; USD 50,000 - 72,000; Full time

Job summary

Computacenter (UK) Ltd in Buffalo Grove, IL is seeking a Business Delivery Coordinator to support the US Circular Services team with administrative tasks and effective stakeholder communication. You will manage project tracking, scheduling, quotes, and client satisfaction while coordinating resources across time zones.

The role emphasizes organization, attention to detail, and strong written and verbal communication as you partner with leaders and enable successful project delivery.

Qualifications

• Minimum 2 years of customer service experience in IT.
• Experience with Circular Services/ITAD support preferred.
• Able to work across multiple time zones.
• Legally eligible to work in the United States.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate administrative tasks to support the US Circular Services team.
• Communicate resources, schedules, and project updates with stakeholders.
• Assist with quotes and estimates for projects and deliverables.
• Provide reporting on work in progress and completed.
• Escalate issues affecting customer satisfaction promptly.
• Coordinate resources to fulfill project delivery.
• Support the Business Enablement Manager and project leads.

Skills

Communication

Project coordination

Time management

Organizational skills

Customer service

MS Office

Excel

PowerPoint

Multi-tasking

Windows

Education

Bachelor's degree

Tools

Windows

MS Office

Excel

PowerPoint

Job description

About the role

The Business Delivery Coordinator is responsible for coordinating a number of administrative tasks to support the US Circular Services team. The Business Delivery Coordinator will be responsible for working with stakeholders to communicate effectively all aspects of customer engagement and operational delivery, project management and tracking, facilitating reporting, scheduling and client satisfaction and various other administrative duties as required. This position will need to accommodate various time zones due to team locations across the globe.

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• May run, administer and organize project activities in cooperation with and under the direction of the Business Enablement Manager and project leads.
• Work with internal stakeholders to communicate resources, schedules, and pickup and deliveries of products.
• Be accountable for project results, staying on-schedule, and maintaining client satisfaction.
• Assist with creating quotes and estimates for projects and deliverables.
• Provide reporting to stakeholders on status for work in progress and completed.
• Work with vendors to provide reporting and project information updates as needed.
• Provide status reports of any issues or delays against delivery commitments and SLA's.
• Quickly escape any issues that will negatively affect customer satisfaction.
• Assist the BEM in coordinating resources required to fulfill project delivery.
• Embrace and support Computacenter's mission and core values

What you have

• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum 2 years of experience in customer service within the IT industry.
• Experience with Circular Services/ITAD support is highly desired.
• Legally eligible to work in the United States
• Able to coordinate resources.
• Strong organizational skills.
• Attention to detail, consistent follow-up on all ongoing activities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills; able to work well with people from many different disciplines.
• Able to multi-task, stay organized, and work efficiently in a fast-paced environment.
• Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, Excel, PowerPoint).
• Experience in customer facing roles a plus.