Business Data Analyst — Hybrid/Remote Analytics Pro

Penn Community Bank; Pennsylvania; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Penn Community Bank in Pennsylvania is seeking a data-focused professional to collect, analyze, and publish insights from production data sources such as DNA, Salesforce and Encompass, and to develop dashboards that track trends and KPIs.

You will ensure data integrity, provide day-to-day user support, maintain user profiles and security settings, collaborate with cross-functional teams on process improvements, and assist in curriculum development with Learning & Development, in a hybrid work

Qualifications

• Bachelor's degree in a related field or 3–5 years banking experience.
• Minimum of 3 years' experience in retail banking, preferably in consumer loan originations, sales, or consumer loan product management.
• Encompass experience preferred and Salesforce experience preferred.

Responsibilities

• Collect, analyze, and interpret production data from multiple sources and publish insights.
• Perform data validation and ensure data integrity across platforms.
• Develop and maintain dashboards and reporting tools (Encompass/Salesforce) to track KPIs and trends.
• Collaborate with cross-functional teams to identify efficiencies and process improvements.
• Maintain Salesforce/Encompass user profiles, permissions, and security settings.
• Provide day-to-day user support, including troubleshooting and workflow development.
• Liaise with Learning & Development to assist in curriculum development.
• Conduct QA testing of data systems.
• Assist sales leaders with campaigns and lead/disposition management.
• Oversee data transmissions to vendors and investors with data security.

Skills

Data analysis

Data validation

Dashboard development

Cross-functional collaboration

Attention to detail

Time management

Microsoft Office

Education

Bachelor's degree

3–5 years banking experience

Tools

Encompass

Salesforce

Job description

Penn Community Bank in Pennsylvania is seeking a data-focused professional to collect, analyze, and publish insights from production data sources such as DNA, Salesforce and Encompass, and to develop dashboards that track trends and KPIs.

You will ensure data integrity, provide day-to-day user support, maintain user profiles and security settings, collaborate with cross-functional teams on process improvements, and assist in curriculum development with Learning & Development, in a hybrid work