Business Continuity & Incident Management Analyst

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Business Continuity Organization (BCO) Analyst to guide BC and disaster recovery planning and testing in line with ICE policy and standards.

The role supports 24/7 operations across ICE’s global exchanges and services, coordinating incident response, BIAs, and exercises under time pressure. Strong communication, cross-functional collaboration, and risk assessment skills are essential.

Qualifications

• 3+ years of experience in business continuity, disaster recovery, risk management, emergency management, or IT operations.
• Familiarity with BC frameworks and standards such as ISO 22301.
• Experience with incident management platforms like ServiceNow or Everbridge is preferred.
• Bachelor’s degree or equivalent combination of education, training, and work experience.

Responsibilities

• Lead BIA execution and maintain BC plans aligned with regulatory frameworks.
• Coordinate incident/crisis management activities and participate in emergency response.
• Support risk assessments and provide data for facility risk evaluations.
• Document exercise outcomes and track remediation to closure.
• Collaborate with cross-functional teams including Risk, Internal Audit, and Compliance.

Skills

Business continuity

Incident management

Risk management

Emergency management

IT operations

ISO 22301 knowledge

Education

Bachelor's degree

Tools

ServiceNow

Everbridge

PagerDuty

Microsoft Office

Job description

Intercontinental Exchange, Inc. is seeking a Business Continuity Organization (BCO) Analyst to guide BC and disaster recovery planning and testing in line with ICE policy and standards.

The role supports 24/7 operations across ICE’s global exchanges and services, coordinating incident response, BIAs, and exercises under time pressure. Strong communication, cross-functional collaboration, and risk assessment skills are essential.