Business Consultant Mid/Customer Consultant

Akkodis; Philadelphia (Philadelphia County); On-site; USD 90,000 - 96,000; Full time

Job summary

Akkodis is seeking a Business Consultant Mid/Customer Consultant for a 12-month contract in Philadelphia, PA 19103 to manage Account Management personnel and coordinate electric service delivery, billing issues, and load management initiatives.

The role focuses on ensuring reliable energy delivery, overseeing regional budgets up to about $1.0–$1.7 million, and developing customer-specific business plans while coordinating with other departments.

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 7-10 years of business experience with emphasis on customer relationships.
• Knowledge of collective bargaining agreements and related policies.
• Excellent written and oral communication skills, strong analytical and financial aptitude.
• Strong relationship-building and negotiation experience.
• Basic computer skills and management skills including leadership, coaching, and budgeting.
• Ability to direct work activities of personnel.
• In lieu of degree, 9-12 years of relevant experience.

Responsibilities

• Manage a regional strategy to ensure timely service delivery and reliability.
• Handle billing and credit issues and promote services.
• Analyze workload, assign tasks, and coach performance.
• Direct and support account management in developing business plans.
• Manage resources and operating budgets for the region.
• Coordinate with other departments to provide reliable energy delivery.
• Implement Corporate Programs and Energy Services policies.
• Work with External Affairs to support account management activities.

Skills

Customer relationship management

Leadership

Budgeting

Analytical skills

Written and verbal communication

Education

Bachelor's degree in business or engineering

Advanced degree preferred

Job description

Akkodis is seeking a Business Consultant Mid/Customer Consultantfor a 12-month contract with a client in Philadelphia PA 19103

Title:Business Consultant Mid/Customer Consultant

Location: Philadelphia PA 19103

Duration: 12 Months

Pay Range: $65- $70/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors)

Summary

Manage and coordinate the activities of specific Account Management Personnel within an Energy Services / Large Customer Services Region. Address customer needs for electric service delivery installation, billing and credit issues, service reliability,

load management initiatives, and value-added products related to delivery services to ensure increased customer satisfaction and margin growth within the specific region. Coordinate activities with other departments within the company to provide

superior customer service and electric service delivery. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties and Accountabilities:

• -Manage a regional strategy to affect timely service delivery, ensure reliability of service, implement load management,
• handle billing and credit issues, and promote Company sponsored services to customers.
• -Analyze workload volume, assign customers and tasks, establish individual goals, train, coach, and evaluate the performance of Account Management Personnel.
• -Direct and support Account Management Personnel in the development and implementation of customer-specific business plans and action plans.
• -Manage resource requirements and develop and manage operating budgets to meet needs within a specific region.
• -Coordinate the activities of the Energy Services / Large Customer Services Organization with the activities of other
• Departments within the company to focus on providing reliable energy supply, anticipating and providing for customer needs and providing cost effective delivery services.
• -Manage the implementation of Corporate Programs and Energy Services / Large Customer Services Policies.
• -Work closely with External Affairs to ensure support of account management activities

Job Scope:

• Day-to-day management responsibilities are direct, and primarily administrative in nature. They will typically involve establishing a safe and effective work environment, the management of account management activities, which include coordinating electric service installation, monitoring billing and credit activities, ensuring reliability of electric service and assisting the customer in load management.
• Assign accounts and manage the Individual Performance Planning & Review process, which includes the
• establishment of goals, monitoring of progress, review of performance, evaluation of results, and rating of individual performance. Provide counsel to employees in development of their Individual Development Plans.
• Number of personnel managed includes the following range: Management = 8 - 11
• Establish, promote and maintain a safe work environment. Manage the needs of the regions customer base, which provides annual electric revenues up to approximately $300 million. Manage the achievement of the Regions goals while managing an annual operating budget up to approximately $1.0 - $1.7 million.
• Work involves utilizing internal and external contacts to manage challenges that require superior resolution regarding customer satisfaction, electric service installation, billing and credit issues, and load management. Cooperation, tact, good judgment, and patience are essential to prevent negative impact on Company image or business. Generally operates with wide latitude for reviewed actions or decisions.
• Work is diversified and complex in nature. Work involves the understanding and application of general instructions and guidelines, and a wide range of practices and procedures. It also requires exercise of judgment and ingenuity, with minimal oversight to select the most appropriate course of action

Minimum Qualifications:

• -Bachelors degree in business, engineering, or other relevant discipline.
• -7-10 years of business experience with emphasis on customer relationship assignments.
• -Possess general knowledge of collective bargaining agreements and related procedures, policies and processes.
• -Must possess excellent written and oral communication skills, strong analytical skills, and strong technical and financial aptitude.
• -Strong relationship building and negotiation experience is necessary.
• -Must also possess basic computer skills, and management skills including adeptness in leadership, coaching, and budgeting.
• -Demonstrated ability to direct work activities of personnel.
• -In lieu of degree, 9-12 years of relevant experience.

Preferred Qualifications:

• Advanced degree in business, engineering, or other relevant discipline
• -3-5 years of supervisory experience

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers